← RingCentral Ideas

Settings and activity

9 results found

  1. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    52 votes
    Planned  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  2. Audit Trail Enhancements

    208 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Barry supported this idea  · 

  3. Add a notes/description field to each user extension visable to only admins

    10 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Barry supported this idea  · 

  4. Add an interrupt message when a call is placed on hold

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Barry commented  · 

    This feature would allow pre-recorded messaging to play across all user, group and IVR accounts when callers are placed on hold (or waiting in queue), to provide general or promotional information about the host organization to drive customer engagement.

  5. Supervisor or Group Admin should have access to recorded calls for their team.

    13 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  6. Specific user can be selected to do not include them having access in the call recording

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  7. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  8. super admin profile to have more powerful access to filter call logs per sites and groups

    14 votes
    Implemented  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Extend Expiration Date of Activation Email

    38 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?