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← RingCentral Ideas

Settings and activity

6 results found

  1. Add an interrupt message when a call is placed on hold

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Barry commented  · 

    This feature would allow pre-recorded messaging to play across all user, group and IVR accounts when callers are placed on hold (or waiting in queue), to provide general or promotional information about the host organization to drive customer engagement.

  2. Supervisor or Group Admin should have access to recorded calls for their team.

    13 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Specific user can be selected to do not include them having access in the call recording

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. super admin profile to have more powerful access to filter call logs per sites and groups

    14 votes

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    Implemented  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  6. Extend Expiration Date of Activation Email

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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