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← RingCentral Ideas

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9 results found

  1. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    87 votes

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    Planned  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Barry supported this idea  · 

  2. Audit Trail Enhancements

    244 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Barry supported this idea  · 

  3. Add a notes/description field to each user extension visable to only admins

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Barry supported this idea  · 

  4. Add an interrupt message when a call is placed on hold

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Barry commented  · 

    This feature would allow pre-recorded messaging to play across all user, group and IVR accounts when callers are placed on hold (or waiting in queue), to provide general or promotional information about the host organization to drive customer engagement.

  5. Supervisor or Group Admin should have access to recorded calls for their team.

    13 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Specific user can be selected to do not include them having access in the call recording

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. super admin profile to have more powerful access to filter call logs per sites and groups

    14 votes

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    Implemented  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Extend Expiration Date of Activation Email

    41 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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