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← RingCentral Ideas

Settings and activity

54 results found

  1. Identify Platform Used for Calls

    3 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge Franco commented  · 

    The call log should have an additional field identifying if calls are made in Salesforce or RingCentral App or Deskphones,

    Jorge Franco supported this idea  · 

  2. Disable Call Monitoring Notification

    21 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge Franco supported this idea  · 

  3. RingSense: Call Transcripts should be Integrated with Salesforce

    4 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Jorge Franco shared this idea  · 

  4. Share SMS Template across all users in the account

    42 votes

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jorge Franco supported this idea  · 

  5. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jorge Franco supported this idea  · 

  6. Add a Call Queue Extension Filter on Quality of Service

    1 vote

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    0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Jorge Franco shared this idea  · 

  7. Cisco 8861 - Shared Line/Hot Desk Timeout

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Jorge Franco shared this idea  · 

  8. Spam Risk Caller ID to be removed

    240 votes

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    Under Review  ·  44 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jorge Franco supported this idea  · 
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    Jorge Franco commented  · 

    Instead of logging and registering the number per provider, RingCentral should have a push to request removing the number as SPAM on different carriers.

  9. User Role - User Admin to have Access on All Unassigned Phones

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge Franco shared this idea  · 

  10. Send Fax to multiple extension/recipient

    90 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge Franco commented  · 

    - When changing/updating the assigned user for the company fax recipient, there should be an option like the co-recipient of voicemail. Faxes should be shared by different extensions for easier access to old faxes received by the previous assigned fax extension.

    Jorge Franco supported this idea  · 

  11. Archiver - SMS Data and File Format

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge Franco shared this idea  · 

  12. Disable Third Party Apps Jupiter Desktop

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jorge Franco commented  · 

    In relation to this, there should be an option on the Admin Portal to stop specific users to install apps from marketplace.

  13. System wide blocking of spam numbers to all extensions

    45 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge Franco supported this idea  · 

  14. Allow Presence/HUD to Reflect on Manual Provisioned Phones

    6 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge Franco commented  · 

    There are a lot of models that are not available for assisted provisioning, it will be very helpful if there's a way to have the presence and HUD reflect to manually provisioned phones.

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