Settings and activity
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Brian
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An error occurred while saving the comment Brian
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The ability to produce a custom fax cover page which includes company logo, and any other custom statements (like HIPAA or other confidential statements) should be available from the Administrator Portal and from the GLIP Desktop App. This feature is already in the Classic Ringcentral app and we have made use of this feature. Porting this existing feature to the GLIP application will allow us users to move toward your goal of having one desktop application for all. If this feature is implemented in the Administrator Portal then the admin can make separate ones for different locations and save them in templates to make it a lot easier on our staff who are often not capable or do not have time to customize a fax on every send.
As a medical office that sends and receives dozens of faxes every day and where we need to have our logo and be able to indicate HIPAA guidelines for handling of the materials this is a real show stopper for us and the ONLY reason that we continue to use the RC Phone app.I will go a step further and indicate that because we are still somewhat forcibly using the RC Phone app it has severely inhibited our company's ability to use the RingCentral Meetings/Video because you have to launch the separate RingCentral application in order to use it, and then no one know what to do at this point because they are not used to seeing this interface.I also note that while you can add a file to a new fax from the flagship RingCentral application you cannot import directly from a scanner the way you can with the older RingCentral Phone App.It would be welcome news to see RingCentral put this as a priority and implement this soon. It seems silly to say this as in all other ways RingCentral is a fine platform, but if we cannot utilize a simple feature like a customized fax page it may force us into considering where else we can find the feature.