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  1. 9 votes

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  2. 7 votes

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  3. 157 votes

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    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Samantha commented  · 

    I agree. At our company we like to at least answer all queue calls and put them on hold (let's them know we are aware of their presence). And/or put a coworker out on the field calling in, on hold to get to customers calling in. An audible alert would be preferable.

  4. 5 votes

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  5. 10 votes

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  6. 21 votes

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  7. 471 votes

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