← RingCentral Ideas

Settings and activity

9 results found

  1. In CX1 Supervisor, Be able to active assign Skills.

    1 vote
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mike commented  · 

    In CX1, ACD, Skills or User, you can have a skill assign to a agent, but not activated. this makes it easy to active a skill for a agent when needed. In CX1 in Supervisor, When trying to do the same thing. the skill is not there in either assign or unassigned, and that is because it is assign to the agent, but not active, so when looking for the skill in ether assign or unassigned in supervisor, its not there! We are requesting in Supervisor to be able to control activating or not activating skills.

    Mike shared this idea  · 

  2. Please develop a "simple mode"

    18 votes
    2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded
    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…

  3. customize corporate directory

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Centralised Contact List OR Telephone Directory that can be shared with all-users of the company

    52 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. ENABLING COMPANY DIRECTORY SETTINGS

    6 votes
    Needs More Information  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Manage hard-phone speed dials through app

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  7. External contacts in company directory

    26 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Company Directory accessible on physical phones

    20 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  9. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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