Settings and activity

28 results found

1. voicemail auditing by administrators

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Enable file location selection when downloading in the Glip section of the RC App

   13 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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3. Target location for downloading files

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Allow us to change the default target of where files are downloaded in Chat.

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. New RingCentral - no date stamp for text messages from the day of

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   114 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Please ensure that you are on the latest version of the app. Thank you!

6. Add Department Field to User Templates

   36 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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7. Forward caller id from Parking Lot

   32 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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8. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

   85 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. Detailed Call Log; please add the ability to select multiple extensions.

   15 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

    28 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This is planned for November 2023!

11. User group access call log of the same user group

    74 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Set login option for agents (Admin)

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. On the transfer call, it should show the caller number NOT the extension that transferred the call

    49 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Caller ID Information Pass Through with call Transfer, Internal and External

    57 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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15. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    30 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. caller id of the caller for transferred calls

    62 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field

    21 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Show Original Callers Number in Caller ID when Transferring calls

    32 votes

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    Implemented  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Caller ID on Internal Transfers

    15 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Call Transfer issues on a ring central land line phone. Example: When an incoming call is fielded by the receptionist, the caller then t...

    68 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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