← RingCentral Ideas

Settings and activity

14 results found

  1. Allow a person to send an incoming queue call to voicemail

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Michi shared this idea  · 

  2. Share SMS Template across all users in the account

    37 votes
    5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Michi supported this idea  · 

  3. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    14 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Michi supported this idea  · 

  4. Allow all extensions to send SMS from main Company extension

    159 votes
    Under Review  ·  38 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michi supported this idea  · 

  5. TEXT MESSAGE SMS NUMBER WE SENT FROM

    42 votes
    6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Michi supported this idea  · 

  6. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

    51 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Michi supported this idea  · 

  7. SMS Text Templates

    14 votes
    New  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Michi commented  · 

    I would like a way to organize the templates as well. They are extremely helpful - but if we cannot organize them then they start to become unhelpful.

    Michi supported this idea  · 

  8. Template library function for SMS

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Michi commented  · 

    We should be able to organize the templates in an order we want.

    Michi supported this idea  · 

  9. RingCentral app doesn't display company name on inbound call

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Michi supported this idea  · 

  10. Show Company Name not First Name in the call log that have contacts setup

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. contact number should show on the email notification even if the call comes from the IVR

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Add Company Name Field to RingCentral App

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Shared SMS were multiple users can receive and send SMS on specific number

    724 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  14. Analytics regarding Text Messaging/SMS

    228 votes
    Future Consideration  ·  27 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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