Settings and activity

13 results found

1. Allow a person to send an incoming queue call to voicemail

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Michi shared this idea  ·  Mar 4, 2025

2. Share SMS Template across all users in the account

   42 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michi supported this idea  ·  Jan 22, 2025

3. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michi supported this idea  ·  Jan 22, 2025

4. TEXT MESSAGE SMS NUMBER WE SENT FROM

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   46 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

   Michi supported this idea  ·  Jan 22, 2025

5. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

   65 votes

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   3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michi supported this idea  ·  Jan 22, 2025

6. SMS Text Templates

   23 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michi commented  ·  Jan 22, 2025  ·  Edit…  ·  Delete…

   I would like a way to organize the templates as well. They are extremely helpful - but if we cannot organize them then they start to become unhelpful.

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   Michi supported this idea  ·  Jan 22, 2025

7. Template library function for SMS

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michi commented  ·  Jan 22, 2025  ·  Edit…  ·  Delete…

   We should be able to organize the templates in an order we want.

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   Michi supported this idea  ·  Jan 22, 2025

8. RingCentral app doesn't display company name on inbound call

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Michi supported this idea  ·  Jan 22, 2025

9. Show Company Name not First Name in the call log that have contacts setup

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. contact number should show on the email notification even if the call comes from the IVR

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Add Company Name Field to RingCentral App

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Michi supported this idea  ·  Jan 22, 2025

13. Analytics regarding Text Messaging/SMS

    259 votes

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    35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026