Settings and activity

13 results found

1. Allow a person to send an incoming queue call to voicemail

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Michi shared this idea  ·  Mar 4, 2025

2. Share SMS Template across all users in the account

   41 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michi supported this idea  ·  Jan 22, 2025

3. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

   16 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michi supported this idea  ·  Jan 22, 2025

4. TEXT MESSAGE SMS NUMBER WE SENT FROM

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   45 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

   Michi supported this idea  ·  Jan 22, 2025

5. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

   64 votes

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   3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michi supported this idea  ·  Jan 22, 2025

6. SMS Text Templates

   23 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Michi commented  ·  Jan 22, 2025  ·  Edit…  ·  Delete…

   I would like a way to organize the templates as well. They are extremely helpful - but if we cannot organize them then they start to become unhelpful.

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   Michi supported this idea  ·  Jan 22, 2025

7. Template library function for SMS

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Michi commented  ·  Jan 22, 2025  ·  Edit…  ·  Delete…

   We should be able to organize the templates in an order we want.

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   Michi supported this idea  ·  Jan 22, 2025

8. RingCentral app doesn't display company name on inbound call

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Michi supported this idea  ·  Jan 22, 2025

9. Show Company Name not First Name in the call log that have contacts setup

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. contact number should show on the email notification even if the call comes from the IVR

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Add Company Name Field to RingCentral App

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Shared SMS were multiple users can receive and send SMS on specific number

    1,244 votes

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    292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Michi supported this idea  ·  Jan 22, 2025

13. Analytics regarding Text Messaging/SMS

    249 votes

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    Future Consideration  ·  32 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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