← RingCentral Ideas

Settings and activity

6 results found

  1. Need ability to drill down a report in Business Analytics by Site and then Department

    10 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?

  2. Need option to schedule reports in Business Analytics with PDF

    72 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jeff commented  · 

    We really need this. You have it in the performance reports side. Just need it here.

  3. Select individual days for scheduled reports

    5 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

  5. Separate ring for Desktop app and Mobile app

    197 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    216 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239