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Settings and activity

27 results found

  1. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    24 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Melodie supported this idea  · 

  2. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Melodie supported this idea  · 

  3. Automatic bidirectional message translation in RingEX based on a users regional settings

    22 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Melodie commented  · 

    I know that all my French customers would love this feature!

    Melodie supported this idea  · 

  4. Change agent state through Max Supervisor

    111 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Melodie commented  · 

    Supervisors need to be able to monitor AND update their agents' presence status to make sure all customers are routed to the appropriate agent in a timely and efficiently manner.

    Melodie supported this idea  · 

  5. Call Queue custom role

    22 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  7. Customize caller ID list (visible from dial pad)

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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