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25 results found

  1. Voicemail-to-text to capture multiple languages concurrently

    31 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melodie supported this idea  · 

  2. Add a role management module for access levels in AIR / AIR PRO

    15 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Melodie supported this idea  · 

  3. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Melodie supported this idea  · 

  4. AI summaries language dependencies

    4 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Admin →
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    Melodie supported this idea  · 

  5. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    86 votes

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    Future Consideration  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Melodie supported this idea  · 

  6. calls whatsapp using Cloud API

    23 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Melodie supported this idea  · 

  7. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    25 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  8. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Melodie supported this idea  · 

  9. hashtag # in RCX (IVRs and queue events)

    45 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Melodie supported this idea  · 

  10. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Melodie supported this idea  · 

  11. RingCX Digital Message Notification Improvements

    47 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Melodie supported this idea  · 

  12. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    69 votes

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    4 comments  ·  RingCX » Digital experience  ·  Admin →
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    Melodie supported this idea  · 

  13. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    31 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Melodie commented  · 

    This would be a great improvement! In my trainings, I found out that this is a very confusing feature to explain to customers who don't use outbound campaigns at all. This will definitely improve their overall experience.

  14. Sync RingCentral Desktop Application With RingCX

    318 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Melodie supported this idea  · 

  15. Audit Trail Enhancements

    281 votes

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    73 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Melodie supported this idea  · 

  16. IVR Wait

    26 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Melodie supported this idea  · 

  17. Adjustment - Cancel call transfer Label

    19 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Melodie supported this idea  · 

  18. Auto answer management options separately for inbound and outbound calling

    52 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Melodie supported this idea  · 

  19. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    24 votes

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    Under Review  ·  5 comments  ·  RingCX » Other  ·  Admin →
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    Melodie supported this idea  · 

  20. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Melodie supported this idea  · 
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