← RingCentral Ideas

Settings and activity

17 results found

  1. hashtag # in RCX (IVRs and queue events)

    31 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  2. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    16 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  3. RingCX Digital Message Notification Improvements

    29 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  4. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    30 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  5. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    24 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Melodie commented  · 

    This would be a great improvement! In my trainings, I found out that this is a very confusing feature to explain to customers who don't use outbound campaigns at all. This will definitely improve their overall experience.

  6. Sync RingCentral Desktop Application With RingCX

    155 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  7. Audit Trail Enhancements

    206 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Melodie supported this idea  · 

  8. IVR Wait

    20 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  9. Adjustment - Cancel call transfer Label

    16 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  10. Auto answer management options separately for inbound and outbound calling

    39 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  11. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    21 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  12. In-Queue-Callback Number Restriction To Prevent Misuse

    26 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Melodie supported this idea  · 

  13. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Melodie commented  · 

    I know that all my French customers would love this feature!

    Melodie supported this idea  · 

  14. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Melodie commented  · 

    Supervisors need to be able to monitor AND update their agents' presence status to make sure all customers are routed to the appropriate agent in a timely and efficiently manner.

    Melodie supported this idea  · 

  15. Call Queue custom role

    18 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  16. RingCentral native attendant

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

  17. Customize caller ID list (visible from dial pad)

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?