Settings and activity

11 results found

1. Audit Trail Enhancements

   197 votes

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   61 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Melodie supported this idea  ·  Nov 18, 2024

2. IVR Wait

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   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Melodie supported this idea  ·  Nov 7, 2024

3. Adjustment - Cancel call transfer Label

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   16 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Melodie supported this idea  ·  Oct 16, 2024

4. Auto answer management options separately for inbound and outbound calling

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   32 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Melodie supported this idea  ·  Oct 2, 2024

5. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   20 votes

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   Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Melodie supported this idea  ·  Sep 23, 2024

6. In-Queue-Callback Number Restriction To Prevent Misuse

   25 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Melodie supported this idea  ·  Jul 4, 2024

7. Automatic bidirectional message translation in RingEX based on a users regional settings

   19 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Melodie commented  ·  Jun 13, 2024  ·  Edit…  ·  Delete…

   I know that all my French customers would love this feature!

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   Melodie supported this idea  ·  Jun 13, 2024

8. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Melodie commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   Supervisors need to be able to monitor AND update their agents' presence status to make sure all customers are routed to the appropriate agent in a timely and efficiently manner.

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   Melodie supported this idea  ·  May 24, 2024

9. Call Queue custom role

   18 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. RingCentral native attendant

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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11. Customize caller ID list (visible from dial pad)

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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