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← RingCentral Ideas

Settings and activity

6 results found

  1. Call queue manager Analytic reporting

    19 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Andy commented  · 

    It is now October of 2026 and support is still telling us this is intended behavior and not something they can fix. As this is under review after 2 years and not even moved to planned this is very discouraging as a long time RC user. I now either have to limit the access my managers have or do some confusing 2 login configuration

  2. AI Receptionist Usage Counter

    9 votes

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    New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Andy commented  · 

    Told by support on 10/16 that the only way to gather this info is to manually pull the call records and do the math in the provided excel documents. Please expedite this feature request as it makes piloting these services verify frustrating and time consuming to manually calculate adoption rate

  3. Performance Reports - additional filter for office hours

    30 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Ability to set fax recipient like in a custom rule

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Adjust how missed calls are categorized for group calls

    484 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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