Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
James Paul
shared this idea
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Andy
commented
It is now October of 2026 and support is still telling us this is intended behavior and not something they can fix. As this is under review after 2 years and not even moved to planned this is very discouraging as a long time RC user. I now either have to limit the access my managers have or do some confusing 2 login configuration
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Seth
commented
It seems a little ridiculous that this logic even exists. How does it make sense that a User would lose Reporting access to other Call Queues or Reps just because they became an Admin or Manager of a Call Queue? Right now, the workaround is to give them more access than they need.