Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
16
votes
James Paul
shared this idea
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Seth
commented
It seems a little ridiculous that this logic even exists. How does it make sense that a User would lose Reporting access to other Call Queues or Reps just because they became an Admin or Manager of a Call Queue? Right now, the workaround is to give them more access than they need.