Performance Reports - additional filter for office hours
While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.
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John commented
We very much need this for metrics reporting. I see where the feature was added to Business Analytics, but need the same ability to filter this way in Performance Reporting.