Settings and activity

52 results found

1. Share video cloud recording with external parties

   124 votes

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   Planned  ·  16 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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2. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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3. Interaction w/ IVR Allows Callers to Remain

   25 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Increasing Paging Only group to more than 25 devices

   94 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Improve sharing of real-time analytic dashboards

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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6. Sync RingCentral Desktop Application With RingCX

   252 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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7. Interaction Issue Hot Button

   18 votes

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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8. Allow adjustments to a Local Connect Bucket

   15 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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9. Notification when Task Call Recording Delivery Fails

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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10. Ability to take DNC's off the List thru an upload

    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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11. Ring Back Option for Custom Park Lines to ring back to original agent

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Additional features For Zendesk Integration

    32 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

    This feature has been released. Zendesk now has WebRTC and browser dialing and calling!