Settings and activity

54 results found

1. Configuring Dial-By-Name Directory Extensions at the Site Level

   65 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Display our company logo alongside Caller ID to outgoing call recipients

   15 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Share video cloud recording with external parties

   130 votes

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   18 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

   A meeting host can share a cloud recording with both internal recipients and people outside their organization, using Share Meeting Materials. Available today in video meetings on the desktop app and on the Web (Browser). See Viewing and managing meeting recordings.

   
   

4. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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5. Interaction w/ IVR Allows Callers to Remain

   25 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Increasing Paging Only group to more than 25 devices

   99 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Improve sharing of real-time analytic dashboards

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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8. Sync RingCentral Desktop Application With RingCX

   328 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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9. Interaction Issue Hot Button

   18 votes

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   Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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10. Allow adjustments to a Local Connect Bucket

    16 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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11. Notification when Task Call Recording Delivery Fails

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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12. Ability to take DNC's off the List thru an upload

    18 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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13. Ring Back Option for Custom Park Lines to ring back to original agent

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Additional features For Zendesk Integration

    32 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGeorge Lu (Product Manager - CRM Integrations, RingCentral) responded

    This feature has been released. Zendesk now has WebRTC and browser dialing and calling!