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← RingCentral Ideas

Settings and activity

9 results found

  1. Allow specific phone call from company directory to come through while on DND

    2 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Kathryn commented  · 

    This would be helpful. Similar to the iPhone "Allow to disturb" if you are on Do Not Distrub.

    Kathryn supported this idea  · 

  2. why isnt there any reports to show the length of time when people are unavailable

    22 votes

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    Future Consideration  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Kathryn supported this idea  · 

  3. "Wrap up" status visibility

    3 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Kathryn supported this idea  · 
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    Kathryn commented  · 

    It would be helpful to have their status change to "wrap-up" as opposed to unavailable because it can distinguish if they will be able to take the call after their wrap up time is done or if they actually went on "unavaliable" for a break. If there are calls in queue it is especially helpful. It would also be amazing if we are able to see how long they have until the wrap up in complete.

  4. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    72 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. The ability to turn off faxing entirely

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Analytics: Ability to generate how many calls were forwarded from a queue

    3 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Idle behavior shows users offline even though they are available and logged into RC.

    118 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kathryn commented  · 

    This would be really helpful for us to get this into affect. Some of our users get bumped out of the queue when they are waiting for calls. It hinders their productivity to always have the app open on one of their screens.

  9. Allow multiple users to respond to the main number texts

    102 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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