Settings and activity

4 results found

1. Add Presence for call group/queue

   16 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ian commented  ·  Apr 2, 2025  ·  Edit…  ·  Delete…

   Our prior analog Avaya and Merlin systems had this feature as standard... it is very basic to operations of large company.

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   Ian supported this idea  ·  Apr 2, 2025

2. Apply key template on Presence for yealink device

   37 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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3. Yealink Key Templates

   48 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Ian commented  ·  Apr 2, 2025  ·  Edit…  ·  Delete…

   Found it!! Called tech support and they enable "phone key" feature for Yealink phones and various model numbers will show up in drop down when you create a new template.

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   Ian commented  ·  Apr 2, 2025  ·  Edit…  ·  Delete…

   Very frustrating that presence setting gets reset every now and then and have redo every extension

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   Ian supported this idea  ·  Apr 2, 2025

4. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   185 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!