Settings and activity

7 results found

1. Add a Column for User Group/Department

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Brandon shared this idea  ·  Aug 2, 2025

2. I would like to be able to see the total time a user is toggled on to accept calls

   66 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brandon supported this idea  ·  Aug 1, 2025

3. Call should not be detected as missed if it was answered elsewhere

   58 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Brandon supported this idea  ·  Aug 1, 2025

4. share dashboard

   15 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Brandon supported this idea  ·  Jul 31, 2025

5. Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon supported this idea  ·  Apr 1, 2024

6. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

   49 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brandon supported this idea  ·  Mar 26, 2024

7. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   185 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

   Brandon supported this idea  ·  Apr 1, 2024