Settings and activity
27 results found
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39 votes
Leland
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4 votesLeland
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3 votesLeland
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4 votes
Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.
RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.
Please find the attached screenshot which details the section where you can find the player in the AI scorecard.
Leland
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6 votes
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
Leland
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9 votesLeland
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19 votesLeland
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20 votesLeland
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24 votes
RingSense now supports the ability to rename your implicit team names. See more details here
Leland
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22 votesLeland
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11 votes
I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.
Leland
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3 votesLeland
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10 votesLeland
supported this idea
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11 votes
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
Leland
supported this idea
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8 votes
Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.
You can now select N/A as an option for any scorecard response. Please find the screenshot for additional details.
Leland
supported this idea
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9 votes
An error occurred while saving the comment Leland
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646 votesLeland
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1 voteLeland
shared this idea
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28 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is planned for November 2023!Leland
shared this idea
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185 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
To Clarify, We wish to have the ability to turn on and off this functionality. Currently if a user adds a contact from outside the organization (who has RingCentral) The status is of both users is communicated to the other with no way to turn off this communication of status to contacts outside our organization without turning off the status sharing for users inside and outside the organization.