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← RingCentral Ideas

Settings and activity

12 results found

  1. Internal vs External Status

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Leland commented  · 

    To Clarify, We wish to have the ability to turn on and off this functionality. Currently if a user adds a contact from outside the organization (who has RingCentral) The status is of both users is communicated to the other with no way to turn off this communication of status to contacts outside our organization without turning off the status sharing for users inside and outside the organization.

    Leland supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Leland supported this idea  · 

  3. Communicate presence (Offline, or invisible) to Max Agent

    1 vote

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Leland shared this idea  · 

  4. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

    28 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Leland shared this idea  · 

  5. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    179 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  6. Messaging data export in a more legible format

    24 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Remotely manage user status

    30 votes

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    Implemented  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. do away with Max Agent entirely

    30 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. Sync RC status with Microsoft Office (Teams/Outlook)

    119 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  10. Save custom status

    70 votes

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    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. RC app search by department

    43 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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