Settings and activity

12 results found

1. Internal vs External Status

   8 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Leland commented  ·  Sep 11, 2024  ·  Edit…  ·  Delete…

   To Clarify, We wish to have the ability to turn on and off this functionality. Currently if a user adds a contact from outside the organization (who has RingCentral) The status is of both users is communicated to the other with no way to turn off this communication of status to contacts outside our organization without turning off the status sharing for users inside and outside the organization.

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   Leland supported this idea  ·  Sep 11, 2024

2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   479 votes

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   Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Leland supported this idea  ·  May 10, 2024

3. Communicate presence (Offline, or invisible) to Max Agent

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Leland shared this idea  ·  Dec 9, 2021

4. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

   28 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is planned for November 2023!
   Leland shared this idea  ·  Nov 1, 2021

5. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   174 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Planned for November 2024!

6. Messaging data export in a more legible format

   24 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Remotely manage user status

   30 votes

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   Implemented  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. do away with Max Agent entirely

   30 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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9. Sync RC status with Microsoft Office (Teams/Outlook)

   118 votes

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   3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminPratyusha (Product Manager, Productivity Specialist, RingCentral) responded

   GA in 2H 2023. 

   
   

   User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

10. Save custom status

    69 votes

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    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. RC app search by department

    43 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Show availability/status in Company contact list.

    101 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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