← RingCentral Ideas

Settings and activity

27 results found

  1. Export scorecard data

    36 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  2. To be able to click on a "Role" and it tell me all the "Users" assigned within that role

    4 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  3. utilization reports

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  4. if scorecards can show timestamps for when the behaviors are observed.

    4 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  5. Ability to Delete Calls for Privacy Concerns

    5 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  6. Export Details/Data

    8 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  7. edit transcripts

    15 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  8. Comprehensive Data Download from RingSense

    15 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  9. Ability to Change Implicit Team Names

    23 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  10. RingSense: Customizable Powerskill Benchmarks

    22 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  11. add n/a to the yes/no responses on scorecards

    11 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  12. call script

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  13. Ability to remove/delete implicit teams within RIngSense

    9 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  14. add admin ability to delete calls /insights/ai tracking / transcripts ect

    10 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  15. Scorecard Additional Option

    8 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  16. Internal vs External Status

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Leland commented  · 

    To Clarify, We wish to have the ability to turn on and off this functionality. Currently if a user adds a contact from outside the organization (who has RingCentral) The status is of both users is communicated to the other with no way to turn off this communication of status to contacts outside our organization without turning off the status sharing for users inside and outside the organization.

    Leland supported this idea  · 

  17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Leland supported this idea  · 

  18. Communicate presence (Offline, or invisible) to Max Agent

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Leland shared this idea  · 

  19. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

    28 votes
    3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Leland shared this idea  · 

  20. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    185 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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