Settings and activity
27 results found
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42 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Leland
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4 votesPlanned · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Leland
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2 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Leland
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5 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.
RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.
Please find the attached screenshot which details the section where you can find the player in the AI scorecard.
Leland
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6 votes2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
Leland
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9 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Leland
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26 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Leland
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21 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Leland
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24 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
RingSense now supports the ability to rename your implicit team names. See more details here
Leland
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23 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
This feature is now available to admins.
As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.
Leland
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11 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use. You can select N/A as an option for any scorecard response. Please find the screenshot for additional details.
Leland
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3 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Leland
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10 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Leland
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12 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
Leland
supported this idea
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8 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.
You can now select N/A as an option for any scorecard response. Please find the screenshot for additional details.
Leland
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9 votes
An error occurred while saving the comment Leland
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663 votesLeland
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1 voteLeland
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28 votesThis is planned for November 2023!Leland
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186 votes
Learn more about controlling user access to the accept queue calls feature here!
To Clarify, We wish to have the ability to turn on and off this functionality. Currently if a user adds a contact from outside the organization (who has RingCentral) The status is of both users is communicated to the other with no way to turn off this communication of status to contacts outside our organization without turning off the status sharing for users inside and outside the organization.