Settings and activity
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3 votes
We have both an API and a new Zapier trigger that makes this use case possible.
Paul
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6 votesPaul
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5 votesPaul
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5 votesPaul
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5 votesPaul
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21 votes
An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense
Paul
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Paul
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48 votes
See "Call Queue" filter in "All filters" on the Calls page.
Paul
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5 votes
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3 votes
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11 votesUnder Review · 1 comment · Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams · Admin →
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6 votes
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6 votes
Agree.
In this day and age - API access is important.
Ability to send webhook on call rating completion so that can be imported into Zoho CRM custom module via Make.com