Settings and activity

13 results found

1. Integration/API to send notes to CRM/third-party tool

   3 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   We have both an API and a new Zapier trigger that makes this use case possible.

   Paul supported this idea  ·  Sep 9, 2024

2. Credit card & PPI info

   2 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Sep 9, 2024

3. CRM Contact/Phone Number Matching Improvements

   5 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Sep 9, 2024

4. Customization of CRM Advanced Call Logging in RingSense for Sales

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Sep 9, 2024

5. Manually upload calls

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Sep 9, 2024

6. Ring Sense API Access

   19 votes

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   3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

   Paul supported this idea  ·  Sep 9, 2024
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   Paul commented  ·  Sep 9, 2024  ·  Edit…  ·  Delete…

   Agree.
   In this day and age - API access is important.
   Ability to send webhook on call rating completion so that can be imported into Zoho CRM custom module via Make.com

   Save Submitting...

7. Auto-delete RingSense recordings under 1 minute

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   20 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Sep 9, 2024

8. Ability to use RingSense on Queue Calls

   36 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Paul supported this idea  ·  Sep 9, 2024

9. "Ability to retain the initial call queue name when transferring to another call queue."

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Desk Phone After Hour Button/Key

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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11. Exclude Guests from MS Teams Company Contact Sync

    9 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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12. Optional separate ringtone for inner office calls

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. More option to choose for Ringtones

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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