Settings and activity

12 results found

1. Agent Details

   6 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Bob supported this idea  ·  Oct 31, 2025

2. Agent Analytics: Log Agent Queue Uptime

   13 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Oct 31, 2025

3. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   41 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Oct 31, 2025

4. Missed call report that shows all available users at the time of the missed call.

   41 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Oct 31, 2025

5. Full Agent Login Time Reporting Capabilities

   45 votes

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   Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Oct 31, 2025

6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   658 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Oct 31, 2025

7. Agent Activity Report

   24 votes

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   Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Oct 31, 2025

8. Remove users from saved report that have been moved to another call queue

   17 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  Jul 3, 2025

9. Having the ability to search contacts via company name using RingCentral Unified app

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bob supported this idea  ·  May 14, 2024

10. Add AWAY Option for chat

    42 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Bob supported this idea  ·  Mar 4, 2024

11. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    49 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Selection for last work month report

    2 votes

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    Implemented  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Bob commented  ·  Dec 8, 2020  ·  Edit…  ·  Delete…

    Adding another vote for this change. In addition to Last Work Month, we'd like to be able to run report for any period of time (ie. greater than last month) and be able to eliminate weekends.

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