← RingCentral Ideas

Settings and activity

15 results found

  1. RingCX Post Call Survey Recording

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  2. Train Ringsense with Our Policies, SOPs & Training Materials

    1 vote
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 
    Bernd Renfert shared this idea  · 

  3. All Messages Conversation Search Enhancement

    18 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  4. Feed the AI with our polocies and procedures

    1 vote
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Bernd Renfert shared this idea  · 

  5. Auto-delete RingSense recordings under 1 minute

    39 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  6. Improve AI Transcription

    14 votes
    New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  7. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  8. Phone call satisfaction feedback/survey

    12 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  9. RingCX - Survey report

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  10. Enable Survey after queue call

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  11. Include "Called Number--User Direct Line" variable in Call Handling Template Menu

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  12. Show caller ID when someone calls a direct line

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Bernd Renfert supported this idea  · 

  13. CNAM display in RingCX Real Time Dashboard

    4 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Bernd Renfert commented  · 

    Up for this

    Bernd Renfert supported this idea  · 

  14. Allow Administrator to disable "Auto-answer call" feature

    90 votes
    New  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  15. Please move Auto-answer option and settings to an Admin Controlled environment instead of agent controlled

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?