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36 results found

  1. message data export

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Roderick supported this idea  · 

  2. disable automatic email notifications of notes of your call

    14 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Roderick supported this idea  · 

  3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    134 votes

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    Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Pre-recorded message to leave customers when calling out!

    36 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Roderick supported this idea  · 

  5. Mobile app as endpoint of RingCX

    43 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Roderick supported this idea  · 

  6. RingCX Voice Queue Call Distribution

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  7. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Roderick supported this idea  · 

  8. call offers for the longest wait time

    233 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  9. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    12 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  10. Fax Cover Page

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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  11. Option to turn off the ability to receive calls from External number

    17 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  12. Add Metrics and Data Values in Custom Reports

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  13. Send Fax through FastFax integration

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  14. Park/Assigned Lines on Cordless Phones

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Allow presenter to enlarge view of current shared screen

    3 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  16. Should be able to see Edit history of messages

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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