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31 results found

  1. Increase Data Retention of Analytics

    57 votes

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    Future Consideration  ·  8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Performance Reports to Sync with Business Analytics Report

    27 votes

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    Under Review  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Roderick shared this idea  · 

  5. Feature Request: Display Call Recording Storage Usage in RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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  6. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    139 votes

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    Planned  ·  40 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  7. Ability to change the audio conference call hold music - same as user hold music choices

    10 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Super Admin full access to VM and SMS on the Admin Portal

    69 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  9. Automatic forwarding of calls to external number if there's an outage

    14 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Quality of Service (QoS) Portal for RingCX Calls

    80 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Roderick supported this idea  · 

  11. Allow agents to set a specific callback date and time when selecting the "Callback" disposition during manual calls.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  12. Scheduled Report Download

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  13. Sync RingCentral Desktop Application With RingCX

    324 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Roderick supported this idea  · 

  14. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  15. Add Support for Pause Dialing

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  16. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. disable automatic email notifications of notes of your call

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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  18. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    126 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  19. Pre-recorded message to leave customers when calling out!

    34 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. Mobile app as endpoint of RingCX

    36 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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