Settings and activity

40 results found

1. Ability of the system to update the timezone automaticall on time change dates ( DST)

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Nov 4, 2026

2. Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Nov 4, 2026

3. Hours of Operation, Configure Time Zone

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Nov 4, 2026

4. Automatic language detection to route calls to language-specific AI scorecards

   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Oct 21, 2026

5. Spam Risk Caller ID to be removed

   277 votes

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   Under Review  ·  58 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 30, 2026

6. Analytics report for IVR key presses

   110 votes

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   Future Consideration  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Aug 27, 2026

7. Granular ACE Permission Levels with Restricted Call Data Access

   14 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jul 22, 2026

8. AzureAD Sync to VideoPro license

   13 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jul 6, 2026

9. I want the ability to ignore calls coming in on a call queue

   115 votes

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   Under Review  ·  25 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jul 1, 2026

10. Increase Data Retention of Analytics

    116 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

    
    

    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

    
    

    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Roderick supported this idea  ·  Apr 27, 2026

11. Performance Reports to Sync with Business Analytics Report

    36 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jan 30, 2026

12. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jan 22, 2026

13. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Roderick shared this idea  ·  Jan 16, 2026

14. Feature Request: Display Call Recording Storage Usage in RingCX

    9 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Nov 4, 2025

15. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Oct 3, 2025

16. Ability to change the audio conference call hold music - same as user hold music choices

    11 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Sep 19, 2025

17. Super Admin full access to VM and SMS on the Admin Portal

    79 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Sep 18, 2025

18. Automatic forwarding of calls to external number if there's an outage

    17 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Sep 4, 2025

19. Quality of Service (QoS) Portal for RingCX Calls

    90 votes

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    Under Review  ·  16 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 29, 2025

20. Allow agents to set a specific callback date and time when selecting the "Callback" disposition during manual calls.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 28, 2025