Settings and activity

30 results found

1. Performance Reports to Sync with Business Analytics Report

   25 votes

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jan 30, 2026

2. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jan 22, 2026

3. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Roderick shared this idea  ·  Jan 16, 2026

4. Feature Request: Display Call Recording Storage Usage in RingCX

   7 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Nov 4, 2025

5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   127 votes

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   Planned  ·  35 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Oct 3, 2025

6. Ability to change the audio conference call hold music - same as user hold music choices

   10 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 19, 2025

7. Super Admin full access to VM and SMS on the Admin Portal

   66 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 18, 2025

8. Automatic forwarding of calls to external number if there's an outage

   14 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 4, 2025

9. Quality of Service (QoS) Portal for RingCX Calls

   68 votes

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   New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Aug 29, 2025

10. Allow agents to set a specific callback date and time when selecting the "Callback" disposition during manual calls.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 28, 2025

11. Scheduled Report Download

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    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 28, 2025

12. Sync RingCentral Desktop Application With RingCX

    304 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 26, 2025

13. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 26, 2025

14. Add Support for Pause Dialing

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 14, 2025

15. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 8, 2025

16. disable automatic email notifications of notes of your call

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 8, 2025

17. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    109 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 7, 2025

18. Pre-recorded message to leave customers when calling out!

    34 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 2, 2025

19. Mobile app as endpoint of RingCX

    28 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 2, 2025

20. RingCX Voice Queue Call Distribution

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jun 18, 2025