Settings and activity

29 results found

1. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jan 22, 2026

2. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Roderick shared this idea  ·  Jan 16, 2026

3. Feature Request: Display Call Recording Storage Usage in RingCX

   7 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Nov 4, 2025

4. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   77 votes

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   Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Oct 3, 2025

5. Ability to change the audio conference call hold music - same as user hold music choices

   10 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 19, 2025

6. Super Admin full access to VM and SMS on the Admin Portal

   65 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 18, 2025

7. Automatic forwarding of calls to external number if there's an outage

   14 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 4, 2025

8. Quality of Service (QoS) Portal for RingCX Calls

   68 votes

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   New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Aug 29, 2025

9. Allow agents to set a specific callback date and time when selecting the "Callback" disposition during manual calls.

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Aug 28, 2025

10. Scheduled Report Download

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    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 28, 2025

11. Sync RingCentral Desktop Application With RingCX

    298 votes

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    Planned  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 26, 2025

12. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 26, 2025

13. Add Support for Pause Dialing

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 14, 2025

14. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 8, 2025

15. disable automatic email notifications of notes of your call

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 8, 2025

16. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    107 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 7, 2025

17. Pre-recorded message to leave customers when calling out!

    34 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 2, 2025

18. Mobile app as endpoint of RingCX

    26 votes

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    Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 2, 2025

19. RingCX Voice Queue Call Distribution

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jun 18, 2025

20. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

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    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jun 10, 2025