Settings and activity

35 results found

1. Analytics report for IVR key presses

   108 votes

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   Future Consideration  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Aug 27, 2026

2. Granular ACE Permission Levels with Restricted Call Data Access

   14 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jul 22, 2026

3. AzureAD Sync to VideoPro license

   13 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jul 6, 2026

4. I want the ability to ignore calls coming in on a call queue

   109 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jul 1, 2026

5. Increase Data Retention of Analytics

   116 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Roderick supported this idea  ·  Apr 27, 2026

6. Performance Reports to Sync with Business Analytics Report

   33 votes

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jan 30, 2026

7. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jan 22, 2026

8. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Roderick shared this idea  ·  Jan 16, 2026

9. Feature Request: Display Call Recording Storage Usage in RingCX

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Nov 4, 2025

10. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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    142 votes

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    Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Oct 3, 2025

11. Ability to change the audio conference call hold music - same as user hold music choices

    11 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Sep 19, 2025

12. Super Admin full access to VM and SMS on the Admin Portal

    75 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Sep 18, 2025

13. Automatic forwarding of calls to external number if there's an outage

    17 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Sep 4, 2025

14. Quality of Service (QoS) Portal for RingCX Calls

    85 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 29, 2025

15. Allow agents to set a specific callback date and time when selecting the "Callback" disposition during manual calls.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 28, 2025

16. Scheduled Report Download

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    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 28, 2025

17. Sync RingCentral Desktop Application With RingCX

    329 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 26, 2025

18. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

    12 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 26, 2025

19. Add Support for Pause Dialing

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 14, 2025

20. message data export

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 8, 2025