Settings and activity

31 results found

1. Increase Data Retention of Analytics

   114 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Roderick supported this idea  ·  Apr 27, 2026

2. Performance Reports to Sync with Business Analytics Report

   28 votes

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   Under Review  ·  7 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jan 30, 2026

3. IVR Feature: Pre-pend a message/greeting on the IVRs then resume

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Jan 22, 2026

4. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Roderick shared this idea  ·  Jan 16, 2026

5. Feature Request: Display Call Recording Storage Usage in RingCX

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Nov 4, 2025

6. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

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   142 votes

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   Implemented  ·  42 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Oct 3, 2025

7. Ability to change the audio conference call hold music - same as user hold music choices

   10 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 19, 2025

8. Super Admin full access to VM and SMS on the Admin Portal

   71 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 18, 2025

9. Automatic forwarding of calls to external number if there's an outage

   17 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Roderick supported this idea  ·  Sep 4, 2025

10. Quality of Service (QoS) Portal for RingCX Calls

    82 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 29, 2025

11. Allow agents to set a specific callback date and time when selecting the "Callback" disposition during manual calls.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 28, 2025

12. Scheduled Report Download

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    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 28, 2025

13. Sync RingCentral Desktop Application With RingCX

    325 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 26, 2025

14. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Aug 26, 2025

15. Add Support for Pause Dialing

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 14, 2025

16. message data export

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 8, 2025

17. disable automatic email notifications of notes of your call

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 8, 2025

18. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    128 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 7, 2025

19. Pre-recorded message to leave customers when calling out!

    35 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 2, 2025

20. Mobile app as endpoint of RingCX

    38 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Roderick supported this idea  ·  Jul 2, 2025