← RingCentral Ideas

Settings and activity

8 results found

  1. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    5 votes
    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Lee commented  · 

    It would be very nice to allow users to choose to block all calls while in a Meeting of any kind, not simply a Ring Central Video Meeting. The Ring Central Video meetings are a very small percentage of the meetings on my calendar, as I have no control over the UC product used by one of our vendors when scheduling a call.
    Also, for my purposes, the current functionality where calls are prevented from coming into the Desktop App for Ring Central Video Meetings, while still allowing the Desk phone and mobile phones to ring is backwards. I would prefer to block, or silence, the calls on the desk phone and mobile and have the desktop app pop , so that I could easily see who is calling and choose to send the call to voicemail.
    There is already a feature to change the status on the desktop app and mobile to "In a Meeting" when you are in a meeting. There should be the ability to choose to set the status to Do not Disturb while in a meeting.

    Lee supported this idea  · 

  2. Add Remote Control feature to RC Desktop App - Video

    189 votes
    Implemented  ·  71 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Lee supported this idea  · 

  3. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    216 votes
    37 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
    An error occurred while saving the comment
    Lee commented  · 

    This should set the user's extension to Do Not Disturb for normal Calendar meetings, not just Ring Central Video meetings. It should set the user's extension to Do not Disturb, so that it blocks calls to the softphone app as well as the desk phone when the user is in a meeting.

    Lee supported this idea  · 

  4. Keep Caller ID for warm transferred calls (non-polycom phones)

    2 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Lee supported this idea  · 

  5. Download a Report Showing User Permissions / Settings

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Lee supported this idea  · 

  6. Schedule Auto-Update for Apps

    2 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Lee commented  · 

    For a Phone System, especially Contact Center, the ability to schedule updates to Non-Business Hours is CRITICAL. I can't believe this doesn't already exist.

    Lee supported this idea  · 

  7. Automatically deny incoming calls while on RCV Meetings

    19 votes
    Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Lee commented  · 

    This was brought to your attention over 3 years ago and it is still under consideration. The user above is only referring to Ring Central Video Meetings.
    What is purpose of the Setting in the Ring Central App under Video titled "Allow incoming calls while in a meeting", if this is simply a future consideration.
    This switch, should send calls to Voicemail if the app status is "in a Meeting" regardless of whether the user is in a Ring Central Video Meeting, or some other meeting.

    Lee supported this idea  · 

  8. Allow RC users to make internal phone calls after business hours

    35 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Lee supported this idea  ·