Settings and activity
10 results found
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21 votes
Maryam
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47 votesMaryam
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16 votesMaryam
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39 votes
Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.
https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/
Maryam
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62 votesMaryam
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11 votes
Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?
For instance:
- Are you looking for agents to handle multiple calls simultaneously?
- If so, could you elaborate on why this is needed and how it aligns with your workflow?
- Are there particular use cases or challenges you’re trying to address with this feature?
Your input will help us gain clarity and ensure that we can address your requirements effectively.
Maryam
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62 votesMaryam
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23 votesMaryam
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38 votesMaryam
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110 votes
An error occurred while saving the comment Maryam
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Thank you Daniel for sharing your suggestion. It is very important to allow the supervisor to manage agent status.