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Settings and activity

10 results found

  1. Call Queue Wait Settings - max callers in queue

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Maryam supported this idea  · 

  2. Call Queue Wait Settings - wait time

    47 votes

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    New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Maryam supported this idea  · 

  3. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    16 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Maryam supported this idea  · 

  4. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Maryam supported this idea  · 

  5. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Maryam supported this idea  · 

  6. receive 2 calls

    11 votes

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    0 comments  ·  RingCX » Other  ·  Admin →
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    Needs More Information  ·  AdminYulia (Group Product Manager, CX, RingCentral) responded

    Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?


    For instance:

    • Are you looking for agents to handle multiple calls simultaneously?
    • If so, could you elaborate on why this is needed and how it aligns with your workflow?
    • Are there particular use cases or challenges you’re trying to address with this feature?

    Your input will help us gain clarity and ensure that we can address your requirements effectively.

    Maryam supported this idea  · 

  7. dashboards data refresh time

    61 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Maryam supported this idea  · 

  8. Percent calculation with filters - Business Analytics

    23 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Maryam supported this idea  · 

  9. Analytics - ability to add calls routed to message only extension or announcement only extension.

    38 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maryam supported this idea  · 

  10. Change agent state through Max Supervisor

    110 votes

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    Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Maryam commented  · 

    Thank you Daniel for sharing your suggestion. It is very important to allow the supervisor to manage agent status.

    Maryam supported this idea  ·