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Settings and activity

11 results found

  1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    51 votes

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Maryam supported this idea  · 

  2. Call Queue Wait Settings - max callers in queue

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Maryam supported this idea  · 

  3. Call Queue Wait Settings - wait time

    39 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Maryam supported this idea  · 

  4. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Maryam supported this idea  · 

  5. Internal chat for supervisors and agents

    35 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Maryam supported this idea  · 

  6. Enhance Agent States

    44 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Maryam supported this idea  · 

  7. receive 2 calls

    11 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Maryam supported this idea  · 

  8. dashboards data refresh time

    52 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Maryam supported this idea  · 

  9. Percent calculation with filters - Business Analytics

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Maryam supported this idea  · 

  10. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Maryam supported this idea  · 

  11. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Maryam commented  · 

    Thank you Daniel for sharing your suggestion. It is very important to allow the supervisor to manage agent status.

    Maryam supported this idea  ·