Settings and activity

12 results found

1. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   47 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Maryam supported this idea  ·  Jul 16, 2024

2. Call Queue Wait Settings - max callers in queue

   20 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Maryam supported this idea  ·  Jul 12, 2024

3. Call Queue Wait Settings - wait time

   37 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Maryam supported this idea  ·  Jul 12, 2024

4. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Maryam supported this idea  ·  Jul 9, 2024

5. Internal chat for supervisors and agents

   35 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle Jenkins responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Maryam supported this idea  ·  Jul 9, 2024

6. Enhance Agent States

   40 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Maryam supported this idea  ·  Jul 9, 2024

7. receive 2 calls

   11 votes

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Maryam supported this idea  ·  Jul 9, 2024

8. RCX - UX - customize buttons - fonts - position - icon

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Maryam supported this idea  ·  Jul 9, 2024

9. dashboards data refresh time

   47 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Maryam supported this idea  ·  Jul 9, 2024

10. Percent calculation with filters - Business Analytics

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    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maryam supported this idea  ·  Jul 9, 2024

11. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maryam supported this idea  ·  Jul 4, 2024

12. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Maryam commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    Thank you Daniel for sharing your suggestion. It is very important to allow the supervisor to manage agent status.

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    Maryam supported this idea  ·  May 24, 2024