Settings and activity

9 results found

1. Permanently minimize the AI Notes and Transcript box

   85 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Bobby supported this idea  ·  Dec 9, 2024

2. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Bobby supported this idea  ·  Jun 3, 2024

3. It should be visible which people are registered on a call queue

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bobby supported this idea  ·  May 30, 2024

4. Desktop Pairing mode using desktop app pop-up dialpad

   2 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Bobby shared this idea  ·  May 30, 2024

5. Deskphone Pairing mode as managed option in custom rules

   2 votes

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Bobby shared this idea  ·  Mar 12, 2024

6. Ability to prioritize custom rules

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bobby supported this idea  ·  Mar 12, 2024

7. Add reorder feature for custom rules

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bobby supported this idea  ·  Mar 12, 2024

8. Deskphone pairing play voicemail

   27 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bobby supported this idea  ·  Mar 12, 2024

9. Rules Shortcuts

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Bobby commented  ·  Mar 6, 2024  ·  Edit…  ·  Delete…

   Wanted to see if there were any updates on this one since it's been under review for a couple of years. We just got onto RingCentral and this would really help our users to easily toggle their call greetings based on situation.

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   Bobby supported this idea  ·  Mar 6, 2024