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Settings and activity

8 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    684 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  2. Analytics access to see DND status from Take all calls to Do not accept call queue calls

    21 votes

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John supported this idea  · 

  3. To be able to view how many hours does a user spend on Do not disturb

    16 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John supported this idea  · 

  4. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    155 votes

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    Under Review  ·  34 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    Currently can set fifteen users as a co-recipeint but unable to set one user to more than five mailboxes. They need to change this.

    John supported this idea  · 

  5. Multiple recipient for faxes and SMS

    261 votes

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    Under Review  ·  45 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John supported this idea  · 

  6. Paging Group Device to Receive Page increase to 65 Devices

    50 votes

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    Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John supported this idea  · 

  7. Call Park Ringing | Add option to not ring on everyone's phones when a call is parked

    16 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    John supported this idea  · 

  8. different language transcription to text or email

    2 votes

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    0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    John shared this idea  ·