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5 results found

  1. performance reports

    15 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    In logistics, we have different shifts running 24/7. To accurately use your Business Analysis reports, we need to be able to report on each team.

    Michael supported this idea  · 

  2. Send webhooks for Unified Presence events

    8 votes

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    Planned  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Michael commented  · 

    This enhancement would be great and definitely help our company with our new installation.

    Michael supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    485 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michael commented  · 

    This field would be very helpful in analyzing our operations team.

    Michael supported this idea  · 

  4. Option to Automatically place call queue members to available status

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael supported this idea  · 
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    Michael commented  · 

    We agree with Roland. As our users sign in/out of the queue during one shift, the next time they login during business hours, the queue should default back to Active.

  5. IVR voice command

    20 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    This would be a great feature. Many companies have that ability when you call and get their IVR.

    Michael supported this idea  ·