← RingCentral Ideas

Settings and activity

8 results found

  1. Audit Trail for User Group Name

    6 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    This is a MUST HAVE. We can't have entire groups changing or being removed and have no audit trail that can be traced. These would be the kind of things that make an audit important.

    Michael supported this idea  · 

  2. Option to switch caller ID for call delegation

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Michael commented  · 

    So if a manager delegates their calls to their assistant, then the assistant can’t make a direct call out from RingCentral with their name on the caller id? Every call is going to be “on behalf of” their manager?
    It just seems this could cause misrepresentation, and there should be a dropdown/button/option to switch off that caller id with each outgoing call.

    The second user should not have all of their calls sent "on behalf of" their manager. This should definitely be an option.

    Michael shared this idea  · 

  3. Volume and speed control for Announcement

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    We have a call center and this message starts the call and talks over our customers so our team members are unable to hear and must ask the customer to repeat themselves. A volume control would be ideal.

    Michael supported this idea  · 

  4. performance reports

    16 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    In logistics, we have different shifts running 24/7. To accurately use your Business Analysis reports, we need to be able to report on each team.

    Michael supported this idea  · 

  5. Send webhooks for Unified Presence events

    8 votes
    Planned  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Michael commented  · 

    This enhancement would be great and definitely help our company with our new installation.

    Michael supported this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    547 votes
    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michael commented  · 

    This field would be very helpful in analyzing our operations team.

    Michael supported this idea  · 

  7. Option to Automatically place call queue members to available status

    8 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael supported this idea  · 
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    Michael commented  · 

    We agree with Roland. As our users sign in/out of the queue during one shift, the next time they login during business hours, the queue should default back to Active.

  8. IVR voice command

    21 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    This would be a great feature. Many companies have that ability when you call and get their IVR.

    Michael supported this idea  ·