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  1. Warm Transfer show original caller ID

    7 votes

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    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Josh supported this idea  · 
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    Josh commented  · 

    Confirmed that this issue is NOT implemented, version 24.1.33.9929. Caller ID of a Queue call is not retained using the 'Ask first' transfer type.

  2. Retain Caller ID information regardless of blind/warm transfer type

    178 votes

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    16 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
    Josh supported this idea  · 
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    Josh commented  · 

    Confirmed that this issue is NOT resolved, version 24.1.33.9929. Caller ID of a Queue call is not retained using the 'Ask first' transfer type.

  3. Remove Missed call tracking for a Call Queue call.

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Josh supported this idea  · 

  4. Remove missed call from queue members if answered

    206 votes

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    25 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Josh supported this idea  · 

  5. Missed calls to queue showing up as "Answered Elsewhere"

    32 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Josh supported this idea  ·