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Settings and activity

25 results found

  1. Include Contact Name in Call Queue SMS Email Notifications

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  2. Deailed Call log in RingEX for Transferred Calls from Contact Center

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  3. Add a Highlight in Adoption and Usage report

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  4. Have a monthly breakdown of monthly results if the date range selected is by year

    9 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  5. Adjust Call Recording Announcement Playback Timing

    15 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  6. RCX | Call Recording URL link should be segmented and not duplicate links

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  7. RCX Trigger a notification to admins if the call recording fails

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  8. Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  9. RingCX_Improvement for Country ANI / Country Geolocation ANI Metric

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  10. Combine for RingEX and CXone reporting

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  11. Expanding the date range of Usage frequency

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  12. Lead Management / Cadence

    2 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  13. RingCX: Option to turn off sound notification in RingCX Digital

    1 vote

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  14. Automatically assign numbers based on user roles, locations, or availability from a designated number pool.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  15. RingCX - Matching disposition in Voice and Digital Queues

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  16. Looking to have a SIP setting for the main line

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. RingCX Digital Channel's sender name

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  18. Callback feature in IVR system

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Call queue is forwarding a call during business hours and being tagged as abandoned

    10 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Vernice Aena Comedia shared this idea  · 

  20. Super Admin should be able to access voicemail recordings using the Call log report

    13 votes

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    0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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