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8 results found

  1. Inbound Queue Callback - option to record caller's name

    11 votes

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    Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Brian commented  · 

    This enhancement would allow for this feature to be more flexible and would provide better chance that a client would want to use this feature if this enhancement is made.

    Brian supported this idea  · 

  2. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    16 votes

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    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Brian commented  · 

    Verizon is one of the largest players in the cellular industry in the US, I've had 3 installations in the past year where they wanted to us the SMS/Text capabilities of Call Queue voicemail notification and it works with AT&T and note Verizon, this is critical to be fixed.

    Brian supported this idea  · 

  3. Dedicated phone number or menu option for CX partner support

    8 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Brian commented  · 

    Agreed this is a waste of valuable partner time

    Brian supported this idea  · 

  4. Quick toggle for deskphone pairing

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Brian commented  · 

    This would be well received in the user community!

    Brian supported this idea  · 

  5. Choose default Tab in Teams 2.0 Integration

    5 votes

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    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Brian commented  · 

    This enhancement would provide a dramatic improvement when using RC in TEAMS and when going from TEAMS to RC with the time you wait until the RC Client populates, defaulting to the HUD would save many seconds of time.

    Brian supported this idea  · 

  6. Pin admin navigation menus

    5 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Brian commented  · 

    This ability should be functional in CX as it is in EX

    Brian supported this idea  · 

  7. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Brian commented  · 

    Being able to arrange alphabetically by first and last name would make the HUD much more useable.

    Brian supported this idea  · 

  8. Voicemail Escalation

    8 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Brian commented  · 

    This was an important feature with Mitel Connect that will continue to be important if the intent is to get as many Mitel Connect customers over to RingCentral.

    Brian supported this idea  ·