← RingCentral Ideas

Settings and activity

7 results found

  1. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    6 votes
    New  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Brian commented  · 

    Verizon is one of the largest players in the cellular industry in the US, I've had 3 installations in the past year where they wanted to us the SMS/Text capabilities of Call Queue voicemail notification and it works with AT&T and note Verizon, this is critical to be fixed.

    Brian supported this idea  · 

  2. Dedicated phone number or menu option for CX partner support

    7 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Brian commented  · 

    Agreed this is a waste of valuable partner time

    Brian supported this idea  · 

  3. Quick toggle for deskphone pairing

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Brian commented  · 

    This would be well received in the user community!

    Brian supported this idea  · 

  4. Choose default Tab in Teams 2.0 Integration

    5 votes
    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Brian commented  · 

    This enhancement would provide a dramatic improvement when using RC in TEAMS and when going from TEAMS to RC with the time you wait until the RC Client populates, defaulting to the HUD would save many seconds of time.

    Brian supported this idea  · 

  5. Pin admin navigation menus

    4 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Brian commented  · 

    This ability should be functional in CX as it is in EX

    Brian supported this idea  · 

  6. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Brian commented  · 

    Being able to arrange alphabetically by first and last name would make the HUD much more useable.

    Brian supported this idea  · 

  7. Voicemail Escalation

    7 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Brian commented  · 

    This was an important feature with Mitel Connect that will continue to be important if the intent is to get as many Mitel Connect customers over to RingCentral.

    Brian supported this idea  ·