Settings and activity

56 results found

1. "Who Disconnected the Call" in Regular RingCentral Call Logs

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   Kimberlyn shared this idea  ·  Mar 18, 2025

2. Request for Customizable Duration of Pop-Up Notifications in RingCentral App

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   Kimberlyn supported this idea  ·  Feb 6, 2025

3. Feature Request – Ability to Broadcast Updated Number Location

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   Kimberlyn supported this idea  ·  Jan 29, 2025

4. Provide a detailed explanation of the failed fax transmission caused by the encrypted attachment

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Kimberlyn supported this idea  ·  Jan 27, 2025

5. Mask Contact IDs

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   Kimberlyn shared this idea  ·  Jan 20, 2025

6. Addition of SIP Status Codes to CDR Reports or API Download

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Kimberlyn shared this idea  ·  Jan 16, 2025

7. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kimberlyn supported this idea  ·  Jan 13, 2025

8. Auto-Conversion of Audio Files to 64 kbps Bit Rate

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   Kimberlyn shared this idea  ·  Jan 13, 2025

9. Add "Average Outbound" Metric to Reporting

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   Kimberlyn shared this idea  ·  Jan 10, 2025

10. Request for Enhanced Warning and Clear Options for Number Removal and Inventory Management

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Jan 8, 2025

11. Option to Hide Phone Number and Display Only Caller ID Name in SMS/Text Messages

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    Kimberlyn shared this idea  ·  Dec 13, 2024

12. Enable AI-Pre-Filled Scorecards to Contribute to Leaderboard Metrics

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a global as well as individual level:

    • Actionable visibility: Unlock scorecard performance and rank order agents
    • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
    • Business impact: Exportable reports enable trend analysis and informed decisions

    You can find more details in the attached screenshot

    Kimberlyn supported this idea  ·  Dec 10, 2024

13. Device History Log in Admin Console

    3 votes

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    Kimberlyn shared this idea  ·  Dec 9, 2024

14. Request for Improved SMS Number Management

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    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Kimberlyn shared this idea  ·  Oct 30, 2024

15. IVR Transfer for Full Call Queues

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    Kimberlyn shared this idea  ·  Oct 29, 2024

16. Ability to Export/Import on the email template, or a restore point.

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Kimberlyn supported this idea  ·  Oct 8, 2024