← RingCentral Ideas

Settings and activity

7 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    722 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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    Josh commented  · 

    Absolutely unbelievable. I'm dumbfounded really. Clearly "SMS for call queues" is a completely different feature. A shared inbox is by far the most requested feature on here, it was promised to be delivered in Q2 2024, delayed, and now we don't know if it's coming at all?! I think about this literally every day. I got excited every 1st of the month for the release notes hoping it'd be in there.

    We and our customers are inconvenienced every day because our main number texts go to only one person after we switched from Grasshopper (of all places) and lost a shared inbox.

    I can't fathom why this wouldn't be top priority because clearly customers are leaving for other VOIP providers over this. Beetexting must have some real dirt on you guys.

    Josh supported this idea  · 
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    Josh commented  · 

    Any update on this, RC? It's Q4 and this is a critical feature that we're struggling without.

  2. Allow multiple users to respond to the main number texts

    114 votes
    Planned  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  3. Allow all extensions to send SMS from main Company extension

    152 votes
    Under Review  ·  32 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  4. Ability to Schedule Text Messages

    151 votes
    22 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  5. Multiple Voicemail Greetings

    190 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Josh supported this idea  · 

  6. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Josh supported this idea  · 

  7. Text from the same main user number

    362 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Josh supported this idea  ·