Settings and activity

11 results found

1. Allow Creation of Specified Groups in Contacts

   7 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Jan 13, 2025

2. Phone Books to allow import of contacts

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Jan 13, 2025

3. Integrate RingEX Personal Contacts to RingCX Directory

   5 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Jan 13, 2025

4. Shared Contacts

   4 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Jan 13, 2025

5. directory integration under super admin

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   3 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Frank commented  ·  Oct 24, 2024  ·  Edit…  ·  Delete…

   yes currently adress book should be able to update from phone to entire company number or from admin page , call log page

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   Frank supported this idea  ·  Oct 24, 2024

6. Call should not be detected as missed if it was answered elsewhere

   40 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Oct 24, 2024

7. Enable syncing of contact/address book across all users

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   124 votes

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   28 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

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   Frank commented  ·  Sep 29, 2024  ·  Edit…  ·  Delete…

   Enable syncing of contact/address book across all users
   Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company

   atm there is bulk add in diretorory thru admin portal this doesnt work
   need to do thru call logs , and app and have option to add to whole server, or give access to users

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   Frank commented  ·  Sep 29, 2024  ·  Edit…  ·  Delete…

   this doesnt work nothing uploads

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   Frank supported this idea  ·  Aug 15, 2024
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   Frank commented  ·  Aug 15, 2024  ·  Edit…  ·  Delete…

   yes very good point thank you josoel

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8. Missed calls to queue showing up as "Answered Elsewhere"

   41 votes

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Frank commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

   Pics of call log

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   Frank commented  ·  Aug 15, 2024  ·  Edit…  ·  Delete…

   thank you Ranier suck a good issue to be addressed

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   Frank supported this idea  ·  Aug 14, 2024

9. Analytics Report to show Ringing Timframe

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Aug 14, 2024

10. Report that shows voicemails and missed calls

    14 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Frank supported this idea  ·  Aug 14, 2024

11. Portal doesn’t have a contacts for whole server

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Frank shared this idea  ·  Aug 14, 2024