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11 results found

  1. Allow Creation of Specified Groups in Contacts

    9 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Frank supported this idea  · 

  2. Phone Books to allow import of contacts

    14 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Frank supported this idea  · 

  3. Integrate RingEX Personal Contacts to RingCX Directory

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Shared Contacts

    4 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  5. directory integration under super admin

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank commented  · 

    yes currently adress book should be able to update from phone to entire company number or from admin page , call log page

    Frank supported this idea  · 

  6. Call should not be detected as missed if it was answered elsewhere

    67 votes

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    3 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.


    In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

    We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US


    and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

    Frank supported this idea  · 

  7. Enable syncing of contact/address book across all users

    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Frank commented  · 

    Enable syncing of contact/address book across all users
    Allow the the super admin to sync their contacts to the other users to create a universal contact/address book for the company

    atm there is bulk add in diretorory thru admin portal this doesnt work
    need to do thru call logs , and app and have option to add to whole server, or give access to users

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    Frank commented  · 

    this doesnt work nothing uploads

    Frank supported this idea  · 
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    Frank commented  · 

    yes very good point thank you josoel

  8. Missed calls to queue showing up as "Answered Elsewhere"

    49 votes

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    Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Frank commented  · 

    Pics of call log

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    Frank commented  · 

    thank you Ranier suck a good issue to be addressed

    Frank supported this idea  · 

  9. Analytics Report to show Ringing Timframe

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Frank supported this idea  · 

  10. Report that shows voicemails and missed calls

    18 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Frank supported this idea  · 

  11. Portal doesn’t have a contacts for whole server

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Frank shared this idea  ·