Skip to content
← RingCentral Ideas

Settings and activity

5 results found

  1. Ability to group and sort HUD contacts

    18 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Amber commented  · 

    Agreed—this is critical. We need the ability to group favorites and customize the HUD based on user preferences. This functionality is essential for quick access to availability status and efficient dialing for our users.

    Amber supported this idea  · 

  2. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    45 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Amber supported this idea  · 

  3. See who answered the call queue call

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Amber supported this idea  · 

  4. Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Amber commented  · 

    Agreed! Callers should reach the voicemail of the location they were transferred to—not the person who transferred them. The current setup appears to be a defect and needs fixed.

    Amber supported this idea  · 

  5. Option to display original callers name on AI transcription during transferred call.

    95 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Amber commented  · 

    The RingSense Transcript uses the correct naming convention for these calls. Can we apply the same in RingCentral EX, since we know it's possible to be correct? This seems like a defect in the basic version of EX.

    Amber supported this idea  ·