"No Change" Option for Customizing MS Teams "Offline" Call Presence Sync
In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
1. Accept all calls
2. Do not accept any calls
3. Do not accept queue calls
With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they have the RingCentral app on their cell phone, they might want to allow calls. At the end of the day, they may choose not to allow calls. Please add a fourth option to make “No change” to the RingCentral Call rule and “No change” to the RingCentral presence when MS Teams presence switches to “Away” or “Offline”.
Here's the RC Support documentation. Scroll down to "Customizing call presence settings" https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US
Rochelle
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