214 results found
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Ability to See Incoming Other Call Queue Ext Calls While on an Active Call
Includes Overflow Call Queue: If a user is a member of both the main queue and the overflow call queue he/she should have the ability to see that there's an incoming call for the overflow call queue while he is in an active call.
Ability to take another incoming call from another call queue while in an active call from the first call queue.
This increases awareness of the user to cater longer waiting people on queue which will benefit the helpdesk that needs to filter calls by urgency.
1 vote -
Add Krisp
Krisp is an AI-based audio processing software that offers real-time noise and voice suppression technology which will be really helpful to integrate with RingCentral.
1 voteAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
AI Powered background noise reduction is available for both Phone and Video: https://www.ringcentral.com/us/en/blog/reduce-background-noise/. -
The new layout makes it difficult to access Text Messages
I do not like the new layout because I cannot separately access text messages or see notification badges separately for text messages.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
In the new layout, the default is for Text to be in the Unified Inbox. If you prefer Text on its own tab, go to Settings >> Customize Tabs, and turn off the "Unified Inbox". -
How can I set up DO NOT DISTURB while I'm sleeping
My clients are hard at work all hours of the night and day, and while our company does offer 24/7/365 customer service, I am not part of that team. I would like a way to block calls from the phone app during certain times so that I am not awoke at 5AM by my clients. I don't want to use the main DO NOT DISTURB setting on my phone because I don't want to block my family from calling in an emergency.
2 votes -
Pausing, rewinding voicemiails
Either way of hard phone or app, provide users the ability to pause and rewind a voicemail.
3 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is available on the Desktop and Mobile apps. -
Send bulk messages
We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.
2 votes -
email notifications for sent fax
to routed to a different email aside from recipient
1 vote -
Add Company Name to outgoing calls
So we can be identified when we are calling clients
1 vote -
Enable text another extension in new app.
Current RC Phone allows us to text and call other extensions in the company. This option was removed with the new desktop app. Please add to requested option for future development/release/upgrade to the new app
1 vote -
Call queue missed call notifications in the mobile app
The user is not getting a missed call notification. Because the call is routed to a call queue group. And if they missed a call or cannot answer the call the notification they will receive is by through email. Not to the application.
1 vote -
Bring Back the Separate Button to Block and Spam/Report Number on RC App
There are numbers that you just like to block and not report as spam.This is an existing feature prior to the new layout of the new version of the app. Separating block from spam/report as there are numbers that you just wish not to be bothered of for a few duration.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Once you click Block & Report, you will be prompted with a second screen and able to select Block Only. -
Temporary turn off calls for employees who are not at work
In order to log out, it requires verification through email to log back in, which can be a hassle some days depending on how busy the mornings are. If there was a button to turn off calls for your specific phone, without affecting the stores it would be very helpful
1 voteSetting status to DND
https://support.ringcentral.com/article-v2/3770.html?brand=RC_US&product=RingEX&language=en_US&pills-nav=desktop_%26_web
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Do not disturb monitoring
Wanted to have a feature to know if the specific user is on DND mode to avoid confusion on transferring the call. Having a specific platform to check or any indication that user is on DND seen by others
1 vote -
Delete all the mesage hisory in the RingCentral App
Delete all the mesage hisory in the RingCentral App
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, Admins are able to contact Support and use the data retention policy to delete data as needed. You can view the retention policy here: https://support.ringcentral.com/mvp/admin/company-account-settings/ringcentral-data-retention-policies.html. -
Video Tutorial on how ring central works and how to update the settings for new Users
Customer is a new users and he find the system difficult to understand most especially how it works
1 vote -
Ability to disable inbound faxing account wide
We use another solution to receive e-fax and were looking to disable the ability to receive fax on our lines.
7 votes -
More than 10 members of a ring group
All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.
2 votes -
Make app compatible with M2 chip processor
Make app compatible with M2 chip processor
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure you are on the latest available version of the app, it is compatible with M2 chip. -
In reporting, show who in a group answered a call.
Allows managers to see who in their department, is or isn't taking calls.
1 vote -
Distinguish calling number between Ringcentral and personal number
Distinguish calling number between RingCentral and personal number, they would like to have visibility on whether the call is coming from the RingCentral app or Personal number that easily to Identify if they are a way on their Mobile phone.
1 vote
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