214 results found
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Increase the combined size of fax file attachments
We are constantly running into failed faxes due to file size. Most fax servers will allow for at least up to 1gb and before we switched over to RingCentral we had that option. PLEASE PLEASE PLEASE increase the limit.
1 vote -
Paging from and to the RingCentral Desktop App
Currently, RingCentral only allows paging from a supported physical phone or a RingCentral Mobile app. Many users I have worked with have expressed frustration with this since many companies working with RingCentral are migrating from users using physical phones to the RingCentral app for the desktop. These companies still want their users from the desktop app to page to physical phones they may keep or to overhead P.A. systems.
4 votes -
remove the press 1 to answer
Remove the press 1 to answer a call thing. Every time we try to disable it it screws up the phone system
5 votes -
Company Wide Call/SMS/Fax blocking
Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.
55 votes -
Screen Share with Audio
We would love to screen share with audio on the windows desktop app. I dislike having to long into ringcentral.com on the browser to use this feature since our whole team uses the windows desktop app
1 vote -
Call Recording that continues after Transfer
It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
1 vote -
Which queues are a user assigned to - instead of having to go through each queue to find out
Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.
30 votes -
"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR
This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there could be a 2 -3 second pause once the caller presses a number so the IVR can determine if the caller is choosing a prompt or wanting to dial an extension. Seems practical - would love to have this option.
3 votes -
Group texting capability
I will likely need to find another service that works for 3 way text messaging as that is a very important feature I need.
10 votes -
Disable Video, Meetings, & Messaging
We would like the ability to disable this to prevent our team from using it. We use Microsoft Teams for this solution.
2 votes -
Provide a configuration of two lines option for Polycom Phones.
Currently Polycom phones that are not setup for Presence monitoring propagate the user's extension on all lines. This eliminates the speed dial capability using favorites keys. Since RingCentral only uses two lines, change the Polycom config for two lines or allow the option to set it to do so.
10 votes -
Update CNAM
Our caller ID is coming up as American Airlines. This is very misleading to our customers. After speaking with a tech support agent, he said that a CNAM database needs to be updated. There has to be a way for this not to happen so the correct name is displayed when placing calls. It should not matter the type of phone you are calling. Especially when the majority of people use cellphones. Please help.
5 votes -
Make things easier to find
I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
1 vote -
Ring tones while connecting queue calls
The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones instead of immediate hold music. A lot of callers think there are calls waiting in queue as soon as they hear music instead of ring tones and disconnect quickly. If all agents are busy (it won't be immediately connecting to an agent) then it will play the defined hold music/message until an agent becomes available.…
2 votes -
Auto DND Time Setting
It would be awesome to have a setting to set a time to automatically turn on do not disturb on the mobile app.
Thank you,
John2 votes -
Real Time Monitoring for All Calls
It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
1 vote -
Have EAs and PAs be able to put CEO into DND
As an EA or a PA I need to be able to put my CEO into DND when he is in a meeting. I need to do this remotely.
1 vote -
Request to have an option to customize tab order inside RC tab like the options under Message tab, Phone tab.
Request to have an option to customize tab order inside RC tab like the options under Message tab, Phone tab.
1 vote -
Group SMS for 50 or more recipients.
SMS text messaging is a huge part of our business.
Having more than 10 for group sms will save time and convenience. the old RC app with 50 recipient is more ideal. hoping we can get the old feature to this new RC app.23 votes -
External Group Text Messages
The ability to send group text messages to external receipients just like you can do with Google Voice.
6 votes
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