214 results found
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create feature that allows you to attach video via text messages
currently the RingCentral mobile app and desktop version only allows you to attach files and photos via text messages. Would be nice to extend that to being able to attach videos.
1 vote -
Configure Notifications for Received Text Messages, to be user specific, or to exclude numbers.
We would love to be able to configure Notifications for Received Text Messages, to not send notifications for specific numbers.As there are a few numbers that we SMS all the time. (My team members), and I do not need notifications for them.
1 vote -
Call Recording that continues after Transfer
It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
1 vote -
Have EAs and PAs be able to put CEO into DND
As an EA or a PA I need to be able to put my CEO into DND when he is in a meeting. I need to do this remotely.
1 vote -
Request to have an option to customize tab order inside RC tab like the options under Message tab, Phone tab.
Request to have an option to customize tab order inside RC tab like the options under Message tab, Phone tab.
1 vote -
Real Time Monitoring for All Calls
It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
1 vote -
Make things easier to find
I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
1 vote -
Screen Share with Audio
We would love to screen share with audio on the windows desktop app. I dislike having to long into ringcentral.com on the browser to use this feature since our whole team uses the windows desktop app
1 vote -
Increase the combined size of fax file attachments
We are constantly running into failed faxes due to file size. Most fax servers will allow for at least up to 1gb and before we switched over to RingCentral we had that option. PLEASE PLEASE PLEASE increase the limit.
1 vote -
TTD/TTY feature
Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me knowBest,Rivia
1 vote -
Add a phone when creating a new user
Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
1 vote -
Skip VM greeting
On our old Avaya phone system, employees could press 1 to skip the VM message and go straight to leaving a voicemail. On the new ACO cloud, there is no way to skip the voicemail greeting. I have employees who are requesting to skip other employees VM messages by pressing a number and going straight to leaving a message.
1 vote -
Flipping call from Desk phone to Mobile Phone
Add the ability to flip a call that originates on Desk phone to the RC app on my mobile device so we can continue the call if we need to leave the office. Support advises that currently flip is one-way, from Mobile to Desk phone, but doesn't work in reverse.
1 voteAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Call Flip is available: https://support.ringcentral.com/article-v2/9792.html?brand=RC_US&product=RingCentral_Phone&language=en_US -
ENTER to answer calls
ENTER to answer calls
1 vote -
Increase number of rings for user extension
To be able to increase more than 15 rings in a user call handling
1 vote -
Distinguish calling number between Ringcentral and personal number
Distinguish calling number between RingCentral and personal number, they would like to have visibility on whether the call is coming from the RingCentral app or Personal number that easily to Identify if they are a way on their Mobile phone.
1 vote -
In reporting, show who in a group answered a call.
Allows managers to see who in their department, is or isn't taking calls.
1 vote -
Make app compatible with M2 chip processor
Make app compatible with M2 chip processor
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure you are on the latest available version of the app, it is compatible with M2 chip. -
Add Krisp
Krisp is an AI-based audio processing software that offers real-time noise and voice suppression technology which will be really helpful to integrate with RingCentral.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
AI Powered background noise reduction is available for both Phone and Video: https://www.ringcentral.com/us/en/blog/reduce-background-noise/. -
The new layout makes it difficult to access Text Messages
I do not like the new layout because I cannot separately access text messages or see notification badges separately for text messages.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
In the new layout, the default is for Text to be in the Unified Inbox. If you prefer Text on its own tab, go to Settings >> Customize Tabs, and turn off the "Unified Inbox".
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