214 results found
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Change the city the phone number is tied to
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number location to reflect where we actually are!
3 votes -
Delete User Messages
Example: User A was working for us, but then left for another opportunity. User B joined the company. Instead of creating a new User we changed the name of User A to User B. So all the messaging History is still there. Wanting to remove all history for the user.
3 votes -
Service Status Alerts Subscription
Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
3 votes -
real time calls
We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO
3 votes -
Receiving of SMS texts in a group chats
Please add feature of SMS group chatting. Currently its possible only to send SMS to a group of people, but when someone from this chat is respond - we receive it as a direct message.
3 votes -
Pausing, rewinding voicemiails
Either way of hard phone or app, provide users the ability to pause and rewind a voicemail.
3 votesAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is available on the Desktop and Mobile apps. -
Add Jabra Headset Functions
I have Jabra Evolve2 85, Jabra Evolve 2 40, Jabra Pro 9470, and Jabra Speak2 40. Please add functionality so I can terminate or answer phone with answer/end button.
3 votes -
Removing the "workflow" feature from the RC app
Removing the "workflow" feature from the RC app
2 votesThe Workflows tab can be hidden in the RingCentral app by using the "customize tabs" feature. Granted, this does not completely remove the tab from your organization. If that is what you require, please contact support and we can accommodate.
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Admin Can set what Caller ID can use for certain Ext
to have the option of changing the caller ID. So, I can select which users have the option to change their caller ID from the dialer
2 votes -
Allow Desktop & Mobile Ring Grouping for Call Handling & Forwarding
Right now, desktop & mobile can not be added to ring groups so it is only beneficial if you want to let it ring on desktop/mobile first for sequential or if you are using a simultaneous setup. If it can be part of a custom group you can have it ring on desktop/mobile and say your yealink phone simultaneously before it forwards to another sequential option (ie. an answering service).
2 votes -
2 votes
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Please allow simple adding of contacts from recent calls
Currently the desktop application doesnt allow the simple option of adding recent calls to my contacts
2 votes -
Integration with Hubspot
Any idea if you will be looking to integrate with Hubspot in the future?https://www.hubspot.com/
2 votes -
Show Caller Name in 'Missed Call' emails
Today we have to do a reverse lookup to see who called us.
2 votes -
Add Vacation option
Adding a vacation option will automatically disable the phone from receiving calls. this will help with people who have a ring central app and will take the work out from having to disable or dnd the line.
2 votes -
Add hotkeys to the new RC app to take incoming calls.
Add hotkeys to the new RC app to take incoming calls. this is useful and convenient for the users who are doing multi tasking.
2 votes -
display the incoming caller ID display on the Ring Central App.
That way I can see the name of the person calling.
2 votes -
Allow 2 people to be on the same phone call
For training purposes, allow 2 people to use two different phones or desktop applications to be on the same phone call. Much like how a split training headset would work
2 votes -
add external number to call queues
This is useful and convenient when we want to add an external number to get a specific call to an external person
2 votes -
Send a fax
I just want to send a fax.. why so complicated compared to before?
2 votes
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