2 results found
-
Adjust how missed calls are categorized for group calls
Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
469 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedThis is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
-
Extend Share Voicemail Functionality to Call Queues and Message Only Ext's
Feature Request: Extend the Shared Voicemail Co-Recipient core functionality created for "Users" to Call Queues and Message Only ExtensionsUse Case:The customer has a team of people that are a part of the after-hours/on-call support team. Members of this team are in multiple "after-hours" call Queues. This team is also responsible for processing voicemails left in multiple Message-Only Extension. The On-Call resources need to be able to process Call Queue voicemail as well as the Message-Only Extension voicemail. It is important that the users understand where the voicemail originated from with appropriate labeling for each Call Queue or Message-Only Extension. Bonus…
3 votes
- Don't see your idea?