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3 results found

  1. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone). This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient). I believe it would be helpful to be able to exclude that feature through roles whether…

    184 votes
    12 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Adjust how missed calls are categorized for group calls

    Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.

    474 votes
    61 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. Extend Share Voicemail Functionality to Call Queues and Message Only Ext's

    Feature Request: Extend the Shared Voicemail Co-Recipient core functionality created for "Users" to Call Queues and Message Only ExtensionsUse Case:The customer has a team of people that are a part of the after-hours/on-call support team. Members of this team are in multiple "after-hours" call Queues. This team is also responsible for processing voicemails left in multiple Message-Only Extension. The On-Call resources need to be able to process Call Queue voicemail as well as the Message-Only Extension voicemail. It is important that the users understand where the voicemail originated from with appropriate labeling for each Call Queue or Message-Only Extension. Bonus…

    3 votes
    Implemented  ·  0 comments  ·  Call Queues  ·  Admin →
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