147 results found
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Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
90 votes -
TEXT MESSAGE SMS NUMBER WE SENT FROM
It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.
37 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented.
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Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
24 votes -
Retrieve SMS content for a deleted user
I just deleted a user who was terminated from our organization today. However, we need to be able to check their text and message history as it has come to light that he may have been sending confidential information through there. I know there is no way for me to recover the information, but is there a way that you can pull messaging history from your database or to recover the user?
10 votes -
Decline a incoming call with a text message
Decline a incoming call with a text message sent to the caller
39 votes -
Add an OPT Out Signature line to SMS message automatically
Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.
25 votes -
Add "Unsend" support to RingCentral SMS
Use case: People make mistakes when typing and texting. Feature request: Add an "Unsend" button in RingCentral SMS that will pull a message back into its draft form. The "Unsend" button should be available for ~5 seconds before disappearing.Value to customers: This will make communication easier and more natural for customers, giving them time to revise and update what they say.Competitive: "Unsend" is already widely adopted in email platforms today. Other communication solution providers have started adding this feature.
3 votes -
Allow SMS Outbound Caller ID Change
Feature that allows admins to change SMS caller ID for users.
34 votes -
Text messages scrambling/getting jumbled - Fix
Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
21 votes -
Implement Opt-in / Opt-out Controls for Enhanced Business SMS
RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.
22 votes -
Attaching pdfs to the text messages
When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
28 votes -
Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
19 votes -
Super Admin full access to VM and SMS on the Admin Portal
It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account
29 votes -
Block spam SMS to main number
It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
29 votes -
Group text for incoming SMS to main number
We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.
36 votes -
Allow more than 10 people on a group SMS
I work for a large real estate team and we recently moved all our numbers over to Ring Central from Mitel. One thing we were not aware of is that we cannot have more than 10 people in a group SMS, which is pretty frustrating. We need to be in communication with anywhere from 11-23 people at any given moment. Not being able to do this causes issues with our business and is forcing us to seek other alternative options. Apple lets you have up to 32 people in a group message. Can this be escalated quickly?
41 votes -
For Messaging in the RingCentral app, turn file sharing sources into a security role based permission
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging.Current Limitations:
SMS does not support all of the file types and file type sources we support in messaging.
The customer needs to selectively roll out Messaging to a subset of users for the Team Tackling of SMS
The customer needs to ensure that the subset of users who will be doing the Textel team tacking SMS do not have permission to share from any file…1 vote -
Disable outbound sms
Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.
6 votes -
Option to add location on the desktop app for SMS
Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there is a location where the number came.
3 votes -
Auto Text Replies After Hours
We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.
23 votes
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