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2183 results found

  1. Ability to download or view SMS transcripts

    Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records

    33 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Zero Dialing- Do nothing

    On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Capability of the User to use Multiple Site Caller ID

    Requesting to have the option for a user to use different site caller ID. Not just having one site that is assigned but have the option to use as well the other site caller ID number

    28 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Possibility to filter by more criterias when adding members to a qall queue

    There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards

    32 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. analytics retention policy

    it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year

    60 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

    Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

    22 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Fax recipient information

    A customer would like to have the recipients information automatically filled
    on the cover page of the outgoing fax that he will send aside from the name and phone number.
    He would like to add the address, email, name of the person who needs to receive the fax.

    32 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users

    The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users

    46 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Transfer call queue voicemails to external number during business hours

    Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.

    23 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Clear path within the service web portal to update user's security question

    In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"

    The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.

    Requesting to have a separate option or button to change a user's security question or add an…

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Lock email from end user updates

    We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.

    26 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Ability to use an old version of Admin Portal

    What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. presence keys template for Polycom phones

    ability to create template for presence keys for Polycom phones

    17 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Retrieve deleted conversations

    Hope there's a way to retrieve deleted conversations.

    25 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. IVR Menu option If caller enters no action after the prompt played 3 times

    Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
    to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
    Disconnect the call
    or
    Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
    Disconnect the call
    or
    Connect to extension

    12 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Validate Rules for User accounts

    I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…

    27 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    -ability to edit the outbound caller id so the users can only select the direct number or main company number

    11 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Allow all users to use texting system with the company phone number

    Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.

    22 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Set CLIP and Clip no Screening by the admin

    Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Ability to remove the option to receive voicemail notification when receiving faxes

    Ability to remove the option to receive voicemail notification when receiving faxes

    9 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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