Clear path within the service web portal to update user's security question
In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"
The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.
Requesting to have a separate option or button to change a user's security question or add an information symbol that will tell the user where to go in changing the security question.
John Glenn
shared this idea
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Matt
commented
New Admins to RingCentral may not understand where to go to update a user's Security Questions. Currently, to update a user's Security Question, they must click on the "Change" button, which is only labeled "Change Password and PIN." The request is to update the label to say "Change Password, Pin, and user's Security Question."