2183 results found
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Capability to retrieve deleted sms for deleted extensions.
Capability to retrieve deleted sms for deleted extensions.
27 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
18 votes -
analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
70 votes -
To be able to view how many hours does a user spend on Do not disturb
Have the ability to checked via analytics how much time does a user spend on do not disturb
17 votes -
Ability to download a list of numbers with their assigned CNAM (Caller Name) information
Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information
3 votes -
Option to download automatic call recordings in bulk and WAV file
Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.
12 votes -
Ability to have more than 25 devices in a paging only group
Ability to have more than 25 devices in a paging only group
64 votes -
Call Log Email Delivery Settings for selected extension
Need to have settings wherein we can select Call Log Email Delivery Settings for the selected extension
15 votes -
Possibility to filter by more criterias when adding members to a qall queue
There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards
32 votes -
Increase the data retention duration for call recording
Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.
80 votes -
Transfer call queue voicemails to external number during business hours
Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.
24 votes -
ability to delete the main Super Admin extension from the Admin portal
ability to delete the main Super Admin extension from the Admin portal
46 votes -
key templates for polycom vvx 350
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key template available for polycom vvx 350
10 votes -
Allow all users to use texting system with the company phone number
Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.
26 votes -
Increase data retention for call logs more than 2 years
retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years
39 votes -
Clear path within the service web portal to update user's security question
In Service Web's current design, to update the security question you'll need to go to User Details > Security > Change Password. A pop-up will appear "Your current Service Web session will be terminated after password change and you will be redirected to login page. Do you wish to proceed?"
The pop-up indicates you are changing your password and the initial header of "Password and PIN" giving zero indication that this is also where you have to go to change the security question.
Requesting to have a separate option or button to change a user's security question or add an…
3 votes -
Ability of the admin to disable voicemail pin of a specific user
I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.
11 votes -
Lock email from end user updates
We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.
26 votes -
Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
7 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
42 votes
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