2184 results found
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Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes -
Ability of the admin to disable voicemail pin of a specific user
I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.
10 votes -
Allow all users to use texting system with the company phone number
Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.
23 votes -
Validate Rules for User accounts
I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…
27 votes -
User Role Permission: Access to User List only
Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.
12 votes -
Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
11 votes -
Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
17 votes -
Forward faxes to a external number
Like how the call forwarding works, forward the faxes to a external number
21 votes -
Allow to show/ edit company's phone number on fax cover sheet
Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.
9 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
10 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
36 votes -
Bulk password change
We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template
7 votes -
Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
6 votes -
Call waiting options
"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.
15 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
12 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
ability to delete the main Super Admin extension from the Admin portal
ability to delete the main Super Admin extension from the Admin portal
34 votes -
Provide a method of determining available UC extension numbers
Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…
12 votes -
Archiver for Performance reports and increase data retention to more than 6 months
Ability to include performance reports in archiver and increase data retention to more than 6 months
10 votes
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