2181 results found
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Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
17 votes -
Allow all users to use texting system with the company phone number
Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.
22 votes -
Allow to show/ edit company's phone number on fax cover sheet
Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.
9 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
10 votes -
Ability to auto populate the fax Cover Page Info to a customized cover page
The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page
17 votes -
Forward faxes to a external number
Like how the call forwarding works, forward the faxes to a external number
19 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
12 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
35 votes -
Capability to retrieve deleted sms for deleted extensions.
Capability to retrieve deleted sms for deleted extensions.
16 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
65 votes -
Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
10 votes -
key templates for polycom vvx 350
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key template available for polycom vvx 350
7 votes -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Read-only access
I would like to request a new feature for read-only access to all settings and configurations.
12 votes -
Checking the IP address associated with the IP Phone under the Admin Portal
It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.
31 votes -
Call waiting options
"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.
13 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
29 votes -
Ability to set time allotted between key presses to enter extension and/or name
Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
11 votes
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