2183 results found
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Option to download automatic call recordings in bulk and WAV file
Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.
9 votes -
Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
16 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
12 votes -
Allow to show/ edit company's phone number on fax cover sheet
Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.
8 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
35 votes -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
9 votes -
User Role Permission: Access to User List only
Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.
10 votes -
key templates for polycom vvx 350
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key template available for polycom vvx 350
7 votes -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
64 votes -
Read-only access
I would like to request a new feature for read-only access to all settings and configurations.
12 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
34 votes -
Call waiting options
"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.
13 votes -
Ability to set time allotted between key presses to enter extension and/or name
Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
11 votes -
Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
9 votes -
Ability of the admin to disable voicemail pin of a specific user
I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.
8 votes -
Add external call forwarding option to custom rule at auto-receptionist
Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.
11 votes -
Allow separation of direct voicemail notification and shared voicemail notification.
For message-only extensions, or other extensions, which have voicemails shared to co-recipients, allow co-recipients to designate which voicemails they want to receive notifications for; direct or shared, or a mix/combination of direct and shared voicemails.
20 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
27 votes -
Apply key template on Presence for yealink device
Ability to apply key template onPresence for yealink model device
35 votes
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