6031 results found
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Call forwarding in mobile app
An additional feature in RC mobile app interface to have the option to forward the call onset instead of answering the call or forwarding it to voicemail
5 votes -
IVR voice command
Voice prompt when making selections in IVR menu
24 votes -
Undo Button
The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.
12 votes -
Make Apple airpods more compatible with RC app
There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.
8 votes -
Retain Caller ID When Dialing International Numbers
Some numbers are showing a different Caller ID when dialing international numbers. It would be great if the original Caller ID is retained instead of having to show a different Caller ID when dialing international numbers.
7 votes -
Device status visibility and filtering improvements
A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.
8 votes -
Ability to download a list of numbers with their assigned CNAM (Caller Name) information
Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information
1 vote -
Desk Phone Pairing and Inbound Calls
With 'Desk Phone Pairing' enabled, please provide the ability for the user to answer the call with their desk phone and still have all the active dial pad features on their softphone vs. having to answer on the softphone to enable the dial pad features.
11 votes -
DND App status should be reflected on desk phone
If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
10 votes -
Delete Messages of Inactive User
When an employee resigns or is no longer active, admins should be able to delete their old messages.
11 votes -
Add Reboot / Resync / Restart All or Multiple Phones at the same time
Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!
24 votes -
Unable to release an individual line during a 3-person call.
When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.
28 votes -
Download and back up your data automatically
We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions.To enhance user experience and streamline processes, we kindly request the implementation of a feature that allows users to easily download/export their voicemail data in bulk directly from the admin portal.Presently, our customers are advised to perform this task manually, and we believe that incorporating a bulk download/export functionality would significantly improve efficiency and user satisfaction.Your consideration of this feature request is highly appreciated, and we look forward to any insights or updates on its potential implementation.Exporting message data…
8 votes -
Firefox to be fully supported for RingCentral App
We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice from our higher engineer)To enhance the user experience and ensure full compatibility, we kindly request that our technical team extend comprehensive support for Firefox within the RingCentral web app. This improvement will not only eliminate error messages but also make our platform more accessible to a broader user base, including those who prefer Firefox.
10 votes -
Disable user's delete SMS history button/icon
To avoid accidental deletion of important SMS in the RingCentral App Desktop/Mobile.
15 votes -
Bulk updates and creation of limited extensions
Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.
16 votes -
Call Waiting options to redirect when turned off
When turning off Call Waiting currently callers are redirected to Voicemail. There should be options available so a call can be redirected to other places not just voicemail.Call Not Answered has the ability to select different option to redirect the call so Call Waiting should have the same ability.
10 votes -
Set multiple numbers in external call forwarding
A feature to set multiple numbers that can be forwarded externally in custom rules
18 votes -
Custom Template for Holiday Greetings
Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed
6 votes -
Migrate data from one account to another.
Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.
7 votes
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