6040 results found
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Require PIN for recordings outside of Admin Portal
Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.
2 votes -
RC Phone red voicemail light to blink while monitoring another extension voicemail box
For example, extension 1 is a reception line and forwards voicemails to the night time general mailbox, which is extension 2. It would be useful if the red light on the physical RC Phone could be set to blink still when a voicemail comes in and is forwarded to extension 2.So essentially if a voicemail box monitoring option for other extensions could be created which makes the light blink.
2 votes -
Roles by Department
Would like to suggest a way to have different roles for users for a specific department. For example, if Steve oversees a department of 3 people then we can give Steve Super Admin rights just for those three people as opposed to all users.
10 votes -
Test Idea / SSO for Google Workspace
SSO for Google Workspace
1 vote -
allow a notification for the conversation that is currently in view in the Ringcentral app
customer would still want to be notified of a new message even if the app is in the foreground and the conversation is currently in view, at the moment only notifications for other conversations as long as they are not in view sends notifications
1 vote -
Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app
Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app
1 vote -
desktop app should be able to mute all other windows audio
If using the desktop app for a call, having random windows notifications going off is very distracting.
5 votes -
Grants admins the ability to remove users' ability to change their availability status
Managers would benefit from this when they want to check if their employees are available on RingCentral or not. If their employees mark themselves "invisible", then that's not helpful at all.
3 votes -
need ability to add default note to all fax covers
need ability to add default note to all fax covers. for government offices this will save time when cover note is default for security purposes and HIPPA compliancy
2 votes -
SMS Registration
If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
2 votes -
Call history is inaccurate when using RingOut
When a call is placed by using the RingOut feature the Call History shows your own name as the call recipient. I didn't call myself! The Call History should not show my name only... it should show the person I called -- even if I use the RingOut feature. This needs to be changed.We opened a support case to report this issue and were told that the system is working as intended. The system should show the person I called -- it should not show my name. Period. It may be a difficult programming challenge, but that is what is…
10 votes -
IVR without the need for user input
Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to an extension, this is just not possible because, after the greeting, the user will be required to select and option (press 0-9 keys)
1 vote -
Option to download the entire page of the fax for failed fax
For the cust can see the entire pages of the fax
1 vote -
Have a special character on the body of text message
Advise the customer about the sms content policy.customer wants to inlude the (-) and the email also the website on the body of sms
1 vote -
Please make that we could log in on extension to multiple computer applications
As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..
11 votes -
Move Company Directory from General Settings to into IVR
When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to configure both options. Example: Press 1-Dial by First name, Press 2- Dial by Last name. Leave the Search Criteria in General settings to select who to search for under the IVR per Site. Leave these options as: All users in directory, Users in selected sites, and Users in same site as the IVR Menu.
5 votes -
Wants to vew the incoming calls in the queue via app.
The customer would like to have the option to view the new calls stuck in the queue using the mvp app.
2 votes -
Importing contact with a separated list for fax and phone
The customer would like to check if it's possible to import a contact and have a separate list for fax contact and phone contact
2 votes -
Ability to improve the system limitation feature
I hope that you may be able to take a look at this considering to update the system limitation feature. Like if someone have 2 units PC and laptop and using the same account for ringcentral phone, both of them would synchronize. For example, I have already read a certain message from my laptop, then when I open my PC, it should be mark as read too because the current system sees these as two different end points so it wont update the notification when switching between the two so it's kind of confusing and time consuming when you manually…
2 votes -
Allow adjusting of timer for Dial by Directory
Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.
3 votes
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