Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

6026 results found

  1. Add Calendar to side desktop instead of workspace

    Everyone would be able to see the schedule at a glance to start the day. And know which employee has open time to be booked.

    5 votes
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  2. General Voicemail sent to all phones

    Mitel has the ability for voicemail to go to a general voicemail line that is seen on all phones in the company, not just to one extension. This is needed for small offices that have multiple phones because if it is sent to one phone, and that person is out, no one knows there is a voicemail to be retrieved.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Launch an External App or Website for Incoming Calls - but not on internal calls

    We call each other internally but regardless the Launch an External App or Website for incoming calls feature launches itself. It would be nice to have the option that for internal RC calls to not have that launch

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  4. Remove the "Send an email when a phone is added" option

    Could you please untick/remove the “Send an email when a phone is added” option from all our users? Looks like I can’t do it through the user templates and user bulk update option

    2 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Call Wrap Up time set to 2 and 4 minutes

    Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers

    19 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Avaya J139 Management

    I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black and people think they are not working. I want the screen on all the time.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. MVP line under Billing contact info page Billing > Payment Method > Billing Contact Information..

    put MVP line under Billing contact info pageBilling > Payment Method > Billing Contact Information..

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. View/Export all extensions in a single screen/report

    When looking for an available ext for a new team member, we have to check the "Users with Extensions" and the Groups section under Phone Systems. It would streamline things if there was a single screen or report that can be pulled showing all assigned extensions instead of having to go to multiple places or to export multiple reports that have to then be merged together.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Ability to Ring Multiple Third-Party mobiles in Call Queue

    Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Add Capability To Set Default Key For Call Flip

    Please add the capability to set the default key for call flip.This would be useful in managing a user's call flip.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Allow Muting Of Calling Recording By Individual

    While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important conversations and transactions, potentially causing confusion or misunderstandings down the line.Therefore, I would like to suggest that we allow muting of call recordings by individual instead of allowing everyone to mute the recording at any time. This approach not only maintains the integrity of our call records, but it also respects the privacy of individuals who may not want their…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.

    There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward remotely. Our last voice system, Cisco, we were able to see this and not have to go to the physical phone. This is not possible to do for us we have many campuses at different addresses. This is very bad customer service when I cannot do my job without driving to go find out…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. See a user's CQG membership from their extension settings

    It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Show Billing Destination Changes (Outbound & Domestic) in Audit Log.

    When Billing-Calling Rates-(Outbound Rates-Domestic Rates) changes are enabled/disabled in ServiceWeb, that these changes are populated/visible in the ServiceWeb Audit trail as there a Security & Fraud implications when the changes can't be seen.If possible this feature enhancement should include email or SMS notification, this way a Super Admin or Security Admin could be alerted immediately as International/Premium rate charges would apply. charges

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Fix the Status indicator dot.

    When we decided to adopt Ring Central for our company, one of the considerations was the fact that the status indicator could be set to "available" and it would remain that way. Using this we would know that people had logged in and were ready to work. Later after an update, this no longer works. We have no idea if one of our people is available because the damn dot turns itself to "invisible" when ever it wants to seemingly. if this isn't resolved in some fashion as part of the next update, I'm going to begin transitioning our company…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Internal Caller ID

    When the Incoming Caller ID Display is set to called number and internal caller ID the extensions calling 1 another will have the Incoming Caller ID displayed is the extension they are calling.

    For example extension 101 calling extension 109
    the displayed caller ID is 109

    Customer would like to have exception on the internal calls when Incoming Caller ID Display is set to called number

    11 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Management to be able to see the sign in/out times for staff

    This is incredibly useful across multiple business/departments. This can be used by management to see the sign in and out times of staff to see when they commence/finish work. This can be a great asset to assist with payroll information also.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. When a user locks their computer, the customer would like DND to be automatically activated.

    When a user locks their computer, it would be convenient to have the app automatically enter DND mode.

    3 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Adding Paging to HUD-Deskphone

    Adding Paging to HUD-Deskphone

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  20. make data export more user friendly

    there should be explanation or brief description when data export is converted so admins can easily read the data instead of just having number and IDs

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
1 2 … 146 148 150 … 301 302
  • Don't see your idea?